![Stan Entertainment Pty](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
Vor 3 Tagen
At Stan, we are pioneering the future of television as Australia’s most loved entertainment source which can be enjoyed in 4K Ultra HD on your favourite devices. Across TV, gaming consoles, tablets, mobile phones and all other devices, we reach more than 5.5 million Australian customers and are now the new home of Rugby on Stan Sport.
We're looking for highly-skilled casual Customer Service Specialists to join our team, ahead of the exciting Wimbledon and Roland-Garros competitions that will be available live and on-demand via Stan Sport at the end of May 2021.
The Customer Service team work off a 24/7/365 rotational roster, and there are predominantly night shifts (with great penalties and overtime rates) available, to cover matches live. You’ll be comfortable operating at a fast pace and working outside of regular business hours to support sport fans across our channels.
You will be responsible for providing outstanding customer support, but you’ll also need to have a technical edge. Your role will be to help our customers by providing best in class support through email, phone calls, social media and live chat.
The successful candidate will be passionate, engaging and focused on ensuring customers have an outstanding experience with Stan. This is a highly rewarding opportunity to join a dynamic organisation. In return we offer an innovative and progressive environment, excellent facilities and on-going training and development.
WHAT WE’RE LOOKING FOR
- Customer service experience within a fast-paced environment is a must
- The ability to troubleshoot and resolve customer issues across multiple streaming platforms including mobile phones, tablets, gaming consoles, Smart TVs, and set top boxes
- The ability to constantly adapt and embrace change is essential
- A genuine interest in the streaming, entertainment and the sports industry
- Strong time management skills with the ability to multi-task
If you want to become part of a highly energetic team in a friendly and supportive environment, please apply directly through LinkedIn
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