Customer Advocacy Advisor

vor 2 Wochen

Mackay Regional, Österreich South East Water Vollzeit

Select how often (in days) to receive an alert:

We’re here to help people live well and create a better and more sustainable future.We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night.At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring. 

The role

Reporting to the Customer Resolutions and Advocacy Manager and forming part of the broader Customer Experience group, this role specialises in the investigation, negotiation and resolution of highly complex and escalated complaints received via the Energy and Water Ombudsman
Victoria (EWOV), as well as corporate and ministerial complaints.

Our Advisors are highly experienced in fair and objective customer complaint investigation and resolution and play a valued role as the connection between the customer and the business while the complaint is being resolved. These elements are critical to South East Water’s success and are directly aligned with our five customer outcomes:

  • Get the basics right, always.
  • Make my experience better.
  • Warn me, inform me.
  • Fair and affordable for all.
Who are you?

In order to be considered for this role, candidates will need to possess the following skills, knowledge and experience:

  • Extensive experience working in a customer complaint and dispute resolution function - utility sector experience desirable.
  • Experience managing Investigation level complaints at the Energy & Water Ombudsman of Victoria (EWOV) or other Ombudsman schemes.
  • An empathetic approach and experience in conflict management and resolution
  • Working knowledge of the Energy & Water Ombudsman of Victoria (EWOV) or other Ombudsman processes and policies
  • Ability to interpret charters, laws and codes with respect to the management of complaints
  • Proven, effective communication skills – written and verbal and effective stakeholder engagement and relationship building skills
  • Proven problem-solving skills in a regulated environment
  • Proven, effective time management skills and ability to manage competing priorities and high case volumes
  • Ability to use, interpret and efficiently source information from across various systems and sources to aid in effective complaint investigation and resolution
  • Ability to remain calm under pressure with demonstrated experience effectively handling conflict or challenging customers
  • Accredited resolution and complaints management training would be an advantage
What's in it for you?
  • A commitment to work-life balance with truly flexible working arrangements, including hybrid working, leave purchasing and RDO options. 
  • 15 weeks paid parental leave for all parents and paid super on unpaid parental leave 
  • A range of benefits, including free on-site parking and cultural leave. 
  • A great culture working in collaborative teams with strong work ethics. 
  • Career focused learning and development opportunities. 
  • The opportunity to be part of an organisation committed to environmental initiatives. 
  • Enjoy modern office facilities with panoramic beachfront views. 
We're for everyone

We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all.We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work.But it’s our people’s collective ambition, authenticity and differences that bring our culture to life. 

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life. 

We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, or to learn more about the role, please contact: careers@southeastwater.com.au 

Keen to make an impact?

Click here to check out the position description. We're accepting applications for this exciting opportunity until Sunday 16 June 2024. 

This role is remunerated at a Level 4, which is between $98,605 and $103,795 + super. Offers are made commensurate with skills and experience.

#J-18808-Ljbffr

  • Service Advisor

    vor 22 Stunden

    Mackay Regional, Österreich Midas International, LLC Vollzeit

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.ResponsibilitiesThe Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and...

  • Environmental Field Advisor

    vor 1 Monat

    Western Downs Regional, Österreich Brunel GmbH Vollzeit

    Our client is looking for someone who thrives on challenges, providing fit-for-purpose solutions, insights, and learnings, all while simplifying ways of working and directly supporting their operations.As the Environment Advisor, you'll champion and role model HSSE Leadership to foster a positive and disciplined HSSE culture within their organization. Your...

  • Client Advisor | Full Time | Melbourne

    vor 1 Monat

    Mackay Regional, Österreich LVMH Group Vollzeit

    Multiple recipients? Separate the addresses with a comma. Message Client Advisor | Full Time | MelbourneCompany: Tiffany & Co Country / Region : Australia City : Victoria Business group: Watches & Jewellery Contract type: Permanent Job Function: Retail Experience required: Minimum 3 years Reference No.: 58968 Date of publication: 2024.04.09...

  • Client Advisor | Full Time | Melbourne

    vor 3 Wochen

    Mackay Regional, Österreich LVMH Group Vollzeit

    Multiple recipients? Separate the addresses with a comma. Message Client Advisor | Full Time | MelbourneCompany: Tiffany & Co Country / Region : Australia City : Victoria Business group: Watches & Jewellery Contract type: Permanent Job Function: Retail Experience required: Minimum 3 years Reference No.: 58968 Date of publication: 2024.04.09...

  • Insurance Advisor

    vor 1 Woche

    Mackay Regional, Österreich Westland Insurance Group Ltd. Vollzeit

    Victoria (Westside Village), BC, 176 Wilson Street #105, Victoria, British Columbia, Canada Req #2995 We’re searching for an Insurance Advisor . Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a newopportunity foran Insurance Advisor inVictoria, BC in our Westside Village location. Do you love to talk...

  • Client Advisor | Full Time | Collins Street

    vor 1 Monat

    Mackay Regional, Österreich LVMH Group Vollzeit

    Client Advisor | Full Time | Collins StreetCompany: Tiffany & Co Country / Region : Australia City : Victoria Business group: Watches & Jewellery Contract type: Permanent Job Function: Retail Experience required: Minimum 3 years Reference No.: 59110 Date of publication: 2024.05.06 PositionThe Blue Box.Since 1837, Tiffany & Co. has always been a...

  • Client Advisor | Full Time | Collins Street

    vor 3 Wochen

    Mackay Regional, Österreich LVMH Group Vollzeit

    Client Advisor | Full Time | Collins StreetCompany: Tiffany & Co Country / Region : Australia City : Victoria Business group: Watches & Jewellery Contract type: Permanent Job Function: Retail Experience required: Minimum 3 years Reference No.: 59110 Date of publication: 2024.05.06 PositionThe Blue Box.Since 1837, Tiffany & Co. has always been a...

  • Customer Support Representative

    vor 4 Wochen

    Mackay Regional, Österreich Komatsu Brasil International Vollzeit

    Komatsu Pakenham Upper, Victoria, Australia 1 month ago Be among the first 25 applicants Join a global OEM with endless opportunities for growth and developmentDiscounts on technology, health, cars, travel & more Join a global OEM with endless opportunities for growth and developmentExciting benefits, training & allowancesDiscounts on technology,...

  • Parts and Service Advisor

    vor 22 Stunden

    Mackay Regional, Österreich North East Auto Group Vollzeit

    Full time Add expected salary to your profile for insights Built from the ground up over a quarter of a century and backed by family values, we’re the one-stop auto shop that goes above and beyond for our customers.That’s the Northeast experience. About the roleThe Northeast Auto Group is expanding again…. and this time we are coming to...

  • Team Lead, Insurance Advisor

    vor 2 Wochen

    Mackay Regional, Österreich Westland Insurance Group Ltd. Vollzeit

    Victoria (Uptown), BC, 3680 Uptown Boulevard #106, Victoria, British Columbia, Canada Req #2689 Thursday, March 21, 2024 We’re searching for a Team Lead, Insurance Advisor in Personal Lines in Victoria, BC in our Uptown location. Are you searching for new possibilities? Expected Compensation: The...

  • Policy Advisor

    vor 22 Stunden

    Mackay Regional, Österreich AuSAE Vollzeit

    Join our influential national team helping drive meaningful change for Australia’s $420 billion retail sector. The Australian Retailers Association (ARA) is the peak industry body and the leading voice for retail. We seek an experienced policy and advocacy specialist to lead our work in response to the threats and risks to our sector including workplace...

  • Incident Response Consultant

    vor 22 Stunden

    Mackay Regional, Österreich Dell GmbH Vollzeit

    Job PostingSecureworks (NASDAQ: SCWX) is a global cybersecurity leader that secures human progress with Secureworks Taegis, a SaaS-based, open XDR platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right...

  • Environmental Field Advisor

    vor 1 Monat

    Western Downs Regional, Österreich NES Fircroft Ltd Vollzeit

    Environmental Field Advisor– Upstream Projects - 12 month contractLocation:Chinchilla and other Regional Queensland locationsRoster:15/13More specifically, your role will include: Championing and role modeling HSSE Leadership to strengthen and maintain a positive and disciplined HSSE culture in client Upstream, which has evident line practice and...

  • Environmental Field Advisor

    vor 1 Monat

    Western Downs Regional, Österreich Airswift Vollzeit

    Location Chinchilla, Queensland, Australia Industry Oil & Gas - Offshore Oil Function Health, Safety & Environmental Job Type Contract Date Added May 20, 2024 Airswift is an international workforce solutions provider within the energy, process, and infrastructure industries. Airswift serves as a strategic partner to our clients, offering a turnkey...

  • Environmental Field Advisor

    vor 2 Monaten

    Western Downs Regional, Österreich NES Fircroft Vollzeit

    Environmental Field Advisor– Upstream Projects - 12 month contractLocation:Chinchilla and other Regional Queensland locationsRoster:15/13More specifically, your role will include:Championing and role modeling HSSE Leadership to strengthen and maintain a positive and disciplined HSSE culture in client Upstream, which has evident line practice and...

  • Environmental Field Advisor

    vor 3 Wochen

    Western Downs Regional, Österreich Airswift Vollzeit

    Location Chinchilla, Queensland, Australia Industry Oil & Gas - Offshore Oil Function Health, Safety & Environmental Job Type Contract Date Added May 20, 2024 Airswift is an international workforce solutions provider within the energy, process, and infrastructure industries. Airswift serves as a strategic partner to our clients, offering a turnkey...

  • Environmental Field Advisor

    vor 3 Wochen

    Western Downs Regional, Österreich NES Fircroft Ltd Vollzeit

    Environmental Field Advisor– Upstream Projects - 12 month contractLocation:Chinchilla and other Regional Queensland locationsRoster:15/13More specifically, your role will include: Championing and role modeling HSSE Leadership to strengthen and maintain a positive and disciplined HSSE culture in client Upstream, which has evident line practice and...

  • Environmental Field Advisor

    vor 3 Wochen

    Western Downs Regional, Österreich NES Fircroft Vollzeit

    Environmental Field Advisor– Upstream Projects - 12 month contractLocation:Chinchilla and other Regional Queensland locationsRoster:15/13More specifically, your role will include:Championing and role modeling HSSE Leadership to strengthen and maintain a positive and disciplined HSSE culture in client Upstream, which has evident line practice and...

  • Trainee Service Advisor

    vor 22 Stunden

    Mackay Regional, Österreich North East Auto Group Vollzeit

    Maryborough, Hervey Bay & Fraser Coast QLD Built from the ground up over a quarter of a century and backed by family values, we’re the one-stop auto shop that goes above and beyond for our customers.That’s the Northeast experience.About the roleThe Northeast Auto Group is expanding again…. and this time we are coming to Maryborough & Sunshine...

  • Midea Brand Advocate

    vor 2 Monaten

    Mackay Regional, Österreich Acosta Sales & Marketing Vollzeit

    Location: Victoria, British Columbia, V8T 2C5Ref #: M56339Function: Brand Advocacy & SalesEmployment Duration: Part-timeDescription and RequirementsAs a Midea Brand Advocate, throughout the busiest time of year you'll provide excitement, knowledge, and assistance to help spark sales for Midea by engaging store personnel and customers.What’s in it for...