Account Delivery Executive
vor 2 Wochen
Management (Information & Communication Technology)
Why work for Brennan?
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.
Brennan offers an excellent remuneration package and benefits including:
- An environment that embraces learning and development of all employees
- A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more
- Discounted IT hardware and software products
- A strong culture underpinned by values that are truly lived every day
- Flexibility to work in the way that brings out the best in you
- Plenty more ...
We are seeking an Account Delivery Executive (ADE) to work in a full-time capacity on larger, strategic clients in Brisbane. They will be working alongside the Account Executive to ensure that the client's strategic objectives are a top priority. In addition, they will be indirectly managing the Operational teams who are providing the respective contractual and Project obligations so having experience engaging with people and teams will be crucial.
The successful ADE will have to have a strong understanding of profitability as they will be managing the P&L of the account. Experience in a systems integrator/MSP environment is highly desirable.
Your responsibilities include but are not limited to:
- Preparing and presenting client Executive reporting at monthly meetings
- Client SLAs and Reporting aligned to the Account governance model (including driving enhancements)
- Develop deep understanding of client’s business including orchestration of strategic business planning, roadmaps and workshops on how technology can help address their business requirements.
- Driving future technology roadmaps for the client
- Ongoing high levels of Customer Satisfaction (measured by NPS)
- Lead the BIT Client team, ensuring all contract obligations are met and that the team operates efficiently and cohesively.
- Manage the Account P&L to achieve the targets
- Developing client intelligence and client relationships to support retention and growth.
- Helping the customer understand the proposed technical solution to the business problem under applicable constraints.
- Minimum of 10+ years of experience in a senior Service Management or Customer role, delivering complex/outsourced services.
- Minimum of 5 years experience in leading people and teams
- Demonstrated ability to position and present at a C-suite level.
- Demonstrated experience of account/ department P&L
- ITIL Service Management accreditation
- Strong working knowledge of ITSM service delivery concepts
- Ability to influence external & internal stakeholders as part of a continuous improvement lifecycle for customers.
- Ability to manage and implement change – change agent and ambassador.
Brennan IT is an equal opportunity employer.
Every Company Has A Story. This Is Ours.
At Brennan IT, it's all about customer service.
Founded in 1997 by Dave Stevens, Brennan IT started in a loft in Balmain servicing the Australian mid-market. As a team of four tech experts and enthusiasts, they shared the same passion, drive and mindset as our clients. Working fast, proactively and strategically as trusted partners and advisors for our clients, we were early pioneers in Managed IT Support and Cloud Computing. Until this day the story and the core value of exceptional customer service remains. That's why over 1000 of Australia's businesses and largest brands such as Local Government Super, Simon George & Sons, Guide Dogs, PCYC and Strandbags choose Brennan IT over other IT service providers. It is also the reason why we rank No.1 Managed Services Provider in Australia for seven consecutive years and more importantly why we still have clients' who have been with us since we started in 1997.
More than just a service provider, we are their partners. If you're businesses with big plans or wanting to get the most out of their IT, get in touch with us today. Let us make your life easier.
Source: This is an extract from the company's own website.
Every Company Has A Story. This Is Ours.
At Brennan IT, it's all about customer service.
Founded in 1997 by Dave Stevens, Brennan IT started in a loft in Balmain servicing the Australian mid-market. As a team of four tech experts and enthusiasts, they shared the same passion, drive and mindset as our clients. Working fast, proactively and strategically as trusted partners and advisors for our clients, we were early pioneers in Managed IT Support and Cloud Computing. Until this day the story and the core value of exceptional customer service remains. That's why over 1000 of Australia's businesses and largest brands such as Local Government Super, Simon George & Sons, Guide Dogs, PCYC and Strandbags choose Brennan IT over other IT service providers. It is also the reason why we rank No.1 Managed Services Provider in Australia for seven consecutive years and more importantly why we still have clients' who have been with us since we started in 1997.
More than just a service provider, we are their partners. If you're businesses with big plans or wanting to get the most out of their IT, get in touch with us today. Let us make your life easier.
Source: This is an extract from the company's own website.
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