Technical Account Manager
vor 1 Monat
For The Record is the global leader in digital audio, visual, and record-keeping technology for legal justice. Over three decades, we’ve modernised more than 30,000 courtrooms across 70+ countries. Our innovations include FTR RealTime, an AI-based instant speech-to-text platform; the world’s first cloud-based recording management system; and a virtual justice platform that observes traditional court protocols.
With hubs in Australia and in the U.S., and team members around the globe, we unite around the common goal of enhancing access to justice. If you’re motivated to help us achieve our purpose of meaningfully modernising legal justice, we encourage you to apply.
The RoleFor The Record is looking for an experienced, technically savvy relationship and account management professional to manage a portfolio of our Australian, Asia Pacific, and African based customers. Our business is growing, and with the introduction of AI-based, innovative technologies, we need the right person to help solidify our existing customer base and expand on current opportunities.
We are looking for a passionate customer advocate to manage our key contracts, acting as the central point of contact for and providing dedicated support to stakeholders, assisting with technical support and problem solving, and act as the representative for our customers within the business. This role is a unique one, offering the right candidate the opportunity to develop and expand their account management, business development, and technical skills.
Your ResponsibilitiesTechnical Support and Issue Resolution:
- Serve as the primary point of contact for courts regarding technical issues, troubleshooting, and support requests
- Effectively manage any issues, demonstrating strong problem-solving skills and proactively communicating the issue and resolutions internally and externally
- Diagnose and resolve software and hardware-related issues in collaboration with technical teams, escalating complex problems as necessary
- Monitor software performance and proactively identify and address potential system issues or areas for improvement.
- Conduct on-site and virtual training sessions for court staff to facilitate effective utilisation of FTR Software
Relationship Management:
- Manage key stakeholder relationships within contracted customer base, maintaining positive, mutually beneficial relationships (this includes frequent client visits and providing regular updates about our product roadmap)
- Develop and execute strategic contract management plans, measuring performance objectives, financial targets, and critical milestones to ensure the ultimate success of each contract
- Understand the customers’ needs by working closely with key decision makers and end users, acting as an advocate for the customer within our business and working with various business units to ensure client requirements and needs are being met and exceeded; this includes court personnel, IT departments, and external vendors
- Collaborate with stakeholders to understand and address their requirements, concerns, and feedback
- Act as a trusted advisor, providing guidance and recommendations on software usage, best practices, and future enhancements
- Conduct regular meetings and presentations to update stakeholders on project status, issue resolution, and upcoming developments
Deployment Management:
- Coordinate the implementation of speech-to-text and court recording software solutions for courts and partners across the APAC and Africa region.
- Conduct requirements gathering and analysis to ensure accurate understanding of court needs and technical specifications.
- Collaborate with internal teams and external vendors to develop deployment plans, timelines, and resource allocation.
- Manage the execution of deployment plans, ensuring adherence to quality standards and timelines.
- Provide technical guidance and support to court staff during the implementation process.
Documentation and Reporting:
- Create and maintain comprehensive project documentation, including deployment plans, technical specifications, and support procedures.
- Generate regular reports on system performance, user adoption, and key metrics to evaluate the effectiveness of software deployments.
- Document and escalate product issues, bugs, or enhancement requests to the appropriate teams for resolution or future development.
- 5+ years’ account management and stakeholder engagement experience
- Hands-on experience with enterprise software or courts
- Exceptional communication skills, excellent writing skills, and a polished public speaker
- Highly organized, flexible, and able to manage multiple competing priorities
- Experience with partner and customer relationship management
- Ability to work autonomously in fast-paced, rapidly changing environments.
- Operates with the customers at the core, thinking strategically and analytically about the success of each relationship—customer focused, with strong relationship management and stakeholder engagement skills
- Excellent problem-solving skills
- Excellent interpersonal and collaboration skills, with and a high level of emotional intelligence
- Understanding of and exposure to the justice system and courtroom environments
- A technical background in audio/video is highly desirable
- Experience working with cloud technologies and natural language processing
- Experience developing and managing strategic partnerships
- Experience writing, coordinating, and responding to tenders is highly desirable
- Some after-hours work required to strategise key business customers and meetings
- Domestic and/or international travel will be required (up to 25%)
- Manager and other internal contact points may be located in different states/countries
Phone:
Email: careers@fortherecord.com
Equal Opportunity Employer
If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English – Spanish – Arabic - Chinese
English – Spanish – Chinese
If you want to view the Pay Transparency Policy Statement, please click the link: English
IN ORDER TO BE CONSIDERED AN APPLICANT, A RESUME MUST BE ATTACHED
#J-18808-Ljbffr-
Technical Account Manager
vor 1 Monat
Brisbane City, Österreich Amazon VollzeitTechnical Account Manager - ISV, ES - ANZJob ID: 2646399 | Amazon Web Services Australia Pty LtdAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on the AWS platform. You work...
-
Technical Account Manager, ANZ-PS Brisbane
vor 3 Wochen
Brisbane City, Österreich Amazon VollzeitTechnical Account Manager, ANZ-PS BrisbaneJob ID: 2592488 | Amazon Web Services Australia Pty LtdAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support Public Sector customers in building and operating applications and services on the AWS platform.Key...
-
Technical Account Manager, ANZ-PS Brisbane
vor 2 Wochen
Brisbane City, Österreich Amazon VollzeitTechnical Account Manager, ANZ-PS BrisbaneJob ID: 2592488 | Amazon Web Services Australia Pty LtdAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support Public Sector customers in building and operating applications and services on the AWS platform.Key...
-
Technical Account Manager
vor 4 Wochen
Brisbane, Österreich Record Group VollzeitFor The Record is the global leader in digital audio, visual, and record-keeping technology for legal justice. Over three decades, we’ve modernised more than 30,000 courtrooms across 70+ countries. Our innovations include FTR RealTime, an AI-based instant speech-to-text platform; the world’s first cloud-based recording management system; and a virtual...
-
Technical Account Manager
vor 2 Wochen
Council of the City of Sydney, Österreich dplr VollzeitEvent Management (Advertising, Arts & Media) dplr Pty Ltd is a full-service production, technical, content and event management company based in Sydney NSW, servicing metropolitan, state and national projects, including but not limited to outdoor or indoor festivals and events, theatre shows, music concerts, live streams, technical installations and...
-
Global Accounts Account Manager
vor 3 Wochen
Brisbane City, Österreich Bluebeam VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe and improve the lives of design and...
-
Global Accounts Account Manager
vor 2 Wochen
Brisbane City, Österreich NEMETSCHEK AG VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe and improve the lives of design and construction professionals everywhere.Global Account...
-
Global Accounts Account Manager
vor 3 Wochen
Brisbane, Österreich Bluebeam VollzeitPress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe and improve the lives of design and construction...
-
Global Accounts Account Manager
vor 2 Wochen
Brisbane, Österreich NEMETSCHEK AG VollzeitPress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe and improve the lives of design and construction professionals everywhere.Global Account Managersat...
-
Assistant Property/Onsite Manager
vor 3 Wochen
Brisbane City, Österreich The Onsite Manager VollzeitAre you a proactive, detail oriented professional with a passion for real estate and tenant satisfaction? This role is for you!We are seeking an experienced Assistant Property Manager to work with our small Onsite Management team in a beautiful Riverfront location. You will be the heartbeat of our operations, ensuring everything runs smoothly and our tenants...
-
Business Development Manager
vor 4 Wochen
City of Melbourne, Österreich Rise Technical Recruitment VollzeitBusiness Development Manager 35,000 to 40,000 + Bonus + Company Vehicle + Benefits Dudley, Birmingham (Commutable from: Coventry, Wolverhampton, Shrewsbury, Stratford, Stoke-on-Trent)Are you a Sales / Accounts Manager, with technical product knowledge, looking to work for a leading automation company, where you will enjoy an autonomous and varied role...
-
Business Development Manager
vor 4 Wochen
City of Melbourne, Österreich Rise Technical Recruitment VollzeitBusiness Development Manager 35,000 to 40,000 + Bonus + Company Vehicle + Benefits Dudley, Birmingham (Commutable from: Coventry, Wolverhampton, Shrewsbury, Stratford, Stoke-on-Trent)Are you a Sales / Accounts Manager, with technical product knowledge, looking to work for a leading automation company, where you will enjoy an autonomous and varied role...
-
Technical Writer
vor 2 Wochen
Brisbane City, Österreich Technical Concept GmbH VollzeitWe're looking for a Junior to Mid level Technical Writer / Document Controller to be part of a small InfoSec team within a Global Organisation.The role. More administrative than your typical technical writer role; Reviewing and updating a large set of internal policy and procedure documents while communicating with relevant stakeholders and SME's for their...
-
Sr. Account Manager/ Account Manager
Vor 7 Tagen
Brisbane City, Österreich oilandgas.org.uk VollzeitSr. Account Manager/ Account ManagerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.Your role...
-
Sr. Account Manager/ Account Manager
Vor 6 Tagen
Brisbane City, Österreich ABB Schweiz AG VollzeitSr. Account Manager/ Account ManagerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.Your role...
-
Technical Key account Manager, IND APAC
vor 1 Monat
City of Parramatta Council, Österreich Grundfos GmbH VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Technical Key account Manager, IND APAC Application Deadline: Workplace: Hybrid Position Location: Newington, NSW, AU, 2127 Contract Type: Full-Time Employment Type: Regular Are you eager to join a professional sales...
-
Technical Writer
vor 2 Wochen
Brisbane, Österreich Technical Concept GmbH VollzeitWe're looking for a Junior to Mid level Technical Writer / Document Controller to be part of a small InfoSec team within a Global Organisation.The role.More administrative than your typical technical writer role;Reviewing and updating a large set of internal policy and procedure documents while communicating with relevant stakeholders and SME's for their...
-
Sr. Account Manager/ Account Manager
Vor 7 Tagen
Brisbane, Österreich oilandgas.org.uk VollzeitSr. Account Manager/ Account ManagerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.Your role...
-
Sr. Account Manager/ Account Manager
Vor 5 Tagen
Brisbane, Österreich ABB Schweiz AG VollzeitSr. Account Manager/ Account ManagerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.Your role...
-
Senior Account Manager
vor 3 Wochen
City of Melbourne, Österreich Aztrum VollzeitSenior Account ManagerSalary: Up to 45,000 + OTEWe have a new opportunity for an experienced Senior Account Manager to join a reputable MSP who specialise in hardware, and managed services, working with SMBs. As part of their expansion plans, they require a Senior Account Manager to focus on developing and maintaining relations with new & exiting accounts....