Dental Treatment Coordinator/Customer Relations Specialist

vor 2 Wochen


Gold Coast City, Österreich Vogue Dental Studios Vollzeit
Dental Treatment Coordinator/Customer Relations Specialist

We're seeking an experienced Dental Treatment Coordinator and Customer Relations Specialist to join our team in Mermaid Beach. We're looking for an enthusiastic and customer-oriented professional to enhance the patient experience and contribute to the success of our practice. 

*Exceptional candidates without experience in dental will be considered.

About Vogue Dental Studios
We are a brand new state-of-the-art dental surgery in the heart of Mermaid Beach, finished to the highest standard with the latest cutting-edge dental technology. We are dedicated to providing high-end cosmetic and reconstructive dentistry services to enhance the smiles and lives of our patients through innovative dental solutions and personalised care.

 
Responsibilities

Patient Relations:

  • Welcome and greet patients warmly, creating a friendly and welcoming atmosphere.
  • Effectively communicate with patients to understand their dental needs and concerns.
  • Answer patient inquiries regarding treatments, procedures, and appointment scheduling.
  • Address patient questions and concerns with empathy and professionalism.
  • Provide exceptional customer service and ensure the comfort and satisfaction of all patients.

Treatment Coordination:

  • Assist patients in understanding their treatment options, costs, and payment options.
  • Collaborate with dentists to create personalised treatment plans for patients.
  • Present treatment plans clearly and concisely, addressing any questions or concerns.
  • Guide patients through the treatment acceptance process and schedule appointments.
  • Follow up with patients to ensure treatment adherence and overall satisfaction.
     

Customer Relations:

  • Establish and maintain positive relationships with patients, ensuring a high level of trust.
  • Manage patient feedback and complaints, resolving issues in a professional manner.
  • Implement strategies to improve patient retention and referrals.
  • Foster a supportive and friendly environment that reflects our commitment to excellence.
  • Organise and participate in patient appreciation events to strengthen patient relationships.


Qualifications

  • Previous experience as a Dental Treatment Coordinator or in a customer-facing role within the dental or medical field is preferred.
  • Excellent communication and interpersonal skills, with the ability to build rapport with patients.
  • Strong knowledge of cosmetic and reconstructive dentistry procedures and terminology.
  • Proficient in using dental practice management software and technology.
  • High attention to detail and ability to multitask in a fast-paced environment.
  • Empathetic, compassionate, and patient-focused mindset.
  • Above industry average salary commensurate with experience and skill level.
  • Opportunities for professional growth and continuing education in the dental field.
  • Work in a modern, luxurious dental facility with cutting-edge technology.
  • Join a supportive and collaborative team dedicated to excellence in patient care.
  • Work in a dream location 250m from the beach.

Join our team and be part of an exciting world of cosmetic dental care. If you are a proactive, customer-oriented individual with a passion for delivering exceptional patient experiences, we would love to hear from you

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

Do you have customer service experience?

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