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Customer Experience Manager

vor 4 Monaten

Melbourne, Österreich hatch.team Vollzeit

This is a Customer Experience Partner role with Domain based in Melbourne, Australia

Domain Group is a leading Australian property marketplace made-up of a portfolio of brands. We are united in our Purpose to inspire confidence in life’s property decisions. Our brands offer products and solutions to consumers, agents, and parties interested in property across every step of their property journey. Through our digital solutions, we reach an average of 7.7m Australians each month.

-- Domain --

Role Seniority - Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

More About The Customer Experience Partner Role At Domain

A great opportunity for a Customer Experience Partner to work under our Real Time Agent Support Team. Real Time Agent is a point of sale platform that digitises and streamlines key steps in the property journey, including agency agreements, auction registration and bids, as well as contracts of sale.

As a Customer Experience Partner, you bridge the gap between the customer and the developers, ensuring our product is meeting customer needs. This role is essential to guarantee that our customers are having a seamless experience not only with the platform but also with the people that support it. You are someone who has a passion for technology and delivering exceptional user experience. You see the potential to solve real-world problems through technology but understand the importance of the human side of customer service. You should have an interest in solving difficult problems but also understand that no task is too small towards a business's success.

The ideal candidate will have…

  • Proven experience working in a customer success focused role
  • Exposure to working with technology and SaaS platforms and an interest in learning more
  • A passion for delivering a great customer experience
  • Analytical and problem-solving skills
  • A collaborative team spirit

In a Typical Day You Should Expect To

  • Support users and internal team members by responding to a wide range of complex inquiries.
  • Find immediate solutions to imminent issues with existing features and identify potential product changes to improve future user experience.
  • Problem-solve or assess a variety of challenges that arise day-to-day to achieve an outcome for customers.
  • Document potential bug fixes/features.
  • Process client onboarding.
  • Process time-critical data entry tasks.
  • Communicate issues to development and sales teams.

???? Please consider applying even if you don't meet 100% of what’s outlined ????

Key Responsibilities

  • Customer Advocacy and Feedback
  • Customer Query Handling
  • ???? Implementation and Onboarding

Key Strengths

  • Collaboration
  • Service orientation
  • Problem solving

Why Domain is partnering with Hatch on this role.Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Domain not with Hatch.

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