Collections Officer

Oct 6, 2022

Our team of invested Collection Officers actively engage with clients to connect and build relationships.

We are motivated in assisting our clients to help them meet their repayment obligations and improve their overall financial health.

We are looking for a number of Collections Officers to join our team, whether it be in our established Head Office in Townsville, North Queensland, or as a foundational staff member in our expanding Brisbane office.

In this role, your main task will be to handle a high volume of inbound and outbound calls and provide solutions to customers on a daily basis.

Compliance is at the forefront of our daily operations and key to our business model.

You will be joining a growing and collaborative team and be responsible for the following:

• Working through a large volume of accounts within a team environment
• Review accounts and determine the best course of action for the client and the company; based on the knowledge and training you’ve received
• Negotiate the collection of outstanding arrears on accounts, along with educating customers to ensure adherence to their future obligations.
• Develop and increase your knowledge on the collections process while following the required legal and customer workflows of all accounts.
• Adherence to all legislative guidelines which govern the industry including the ACCC, the Privacy Act (1988) and National Consumer Credit Protection Act 2009 (NCCP).
• Maintain accurate and compliant account records, ensuring all relevant customer information is obtained and updated
• Professional call conduct with customers, clients and third parties

You will need to be available for shift work across our operational hours of Monday-Friday, 7.30am-7pm and Saturday from 9am-12pm, as per our rotational roster.

If you love working in a fast-paced environment where clock-watching doesn’t exist and you can put your multitasking skills to the test, then we are the place for you.

If you haven’t noticed yet, company culture is extremely important to us, which is why we’ve implemented the following benefits:

• Employee investment opportunity
• Employee Assistance Program
• Subsidised gym membership
• Discounted private health insurance
• Opportunities for paid training and development so you can grow within your role and throughout the company
• Bonus structure based on individual KPI’s

We also love a good dress-up day, team lunches and staff events. We understand that everyone is different and are committed to creating a diverse and inclusive workplace, check out our website to learn more about the Finance One way

If customer service and helping people is your calling, then we want you. Our ideal candidate has:

• At least two years’ experience in collections
• A desire to contribute positively to department culture and work collaboratively with colleagues
• Outstanding customer service skills with a genuine interest in helping the customer
• Self-motivation and dedication to producing great work
• The ability to work under pressure and multitask
• Is reliable and honest
• Exceptional verbal and written communication skills

The successful candidate must be ready to undergo a National Police check and any other relevant industry checks.

Have you worked in a call centre before?

Which of the following statements best describes your right to work in Australia?

What’s your expected annual base salary?

Do you have collections experience?

First Name *

Last Name *

Email *

Phone *

Location (City)

Attach Resume/CV*

Attach Cover Letter

Which one of the following statuses apply to you? *
I am an Australian/New Zealand citizen I have permanent residency I have the appropriate working rights (such as 482 visa) I require sponsorship I have no current working rights in Australia

What are you salary expectations for your next role?