Head of CSM, Defence

Vor 4 Tagen

Canberra, Österreich Fujitsu Vollzeit

Internal Only

*KeyLeadership Role Head of CSM- Defence

*Strong focus in growth and providing a clear strategic path

*Key alignment with Defence

We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

For more than four decades Fujitsu has innovated with the Australian Defence Force to deliver mission-focused information, co-creating new technologies and capabilities to ensure Defence is prepared and ready to defend, fight, and win in a digital age.

About the Role:

We are looking for a proven, growth focused leader to provide strategic direction and be responsible for the delivery of our services into Defence.

This is a key leadership role, and we are looking for a collaborative forward-thinking candidate who will work with peers across the broader Fujitsu ecosystem to achieve alignment between Fujitsu's vision and customer engagements across the Defence portfolio. You will need to demonstrate your deep industry knowledge as a leader, consult with customers on how technology can assist and strengthen Fujitsu's strategic position within the Defence industry.

The Head of CSM for Defence will be reporting into our Head of CSM for Oceania and have responsibility for key relationships within the defence service offering locally and regionally. The successful candidate will engage and lead a team of Customer Service management leaders focused on delivery of our commercial obligations, relationship management, financial and risk management as well as growth across the Defence customer portfolio.

To be successful you will need to demonstrate the following:

  • 10+ years experience in Customer Service Management, Strategy, Management Consulting with IT and experience as a leader delivering successful solutions / programs.
  • A proven track record in leading high performing teams and promoting a culture which is inclusive, encourages initiative and innovation and strives for continuous improvement.
  • Excellent commercial and financial management skills, with strong rigor and a passion for excellence
  • Experience in successfully leading/building a customer service function across IT and professional services
  • Solid background in client relationship management preferably across Defence and/or National Security sectors, notably operating at senior level customers to achieve significant in account growth
  • Successful track record in improving customer satisfaction and retention programs and/or broader change management programs
  • Commercially astute and experienced in handling complex contractual customer commitments, including with difficult customers, with ability to turn around loss making accounts through account improvements
  • Proven track record in developing innovative strategies and solutions to address complex problems through the application of conceptual, analytical and problem-solving skills.
  • Ability to prioritise and meet deadlines in a fast-paced environment

Apply now to join our dynamic team at Fujitsu and make a difference in the world of technology and business.

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