Senior Business Analyst
vor 4 Wochen
Support | Sydney, Australia | Remote, Remote | Full-Time
Title for posting:Senior Business Analyst - Service Enablement
Remote APAC
Full-time
Are you excited by the challenge of scaling a fast-growing company by using insights and analytics to influence product decisions and the business direction? In this role, you will investigate the most pressing challenges and decisions points Atlassian has in scaling its solutions to 100 million users. We’re growing quickly, so being a fast learner and adaptable to innovative approaches and technologies are the keys to success.
Telling stories through data that resonate with executive leadership
Actioning feedback to drive improvements in yourself
Exhibiting curiosity, humor, drive, flexibility, empathy, and refusal to accept the status quo
What you will do:In this role, you will champion our customers, become a trusted partner to Product & Engineering teams, and help scale the business by guiding the development of our products that our customers will love.
You will dive deep into our data to identify, pitch, advocate for, and partner on meaningful improvements to Atlassian’s products that will reduce friction for our customers. You will collaborate with our Product teams on change to ensure that our Support Engineers are prepared, and change is adopted by our customers successfully.
You’re part analyst, part product manager, and part program manager. You’re strategic, tactical, and also relationship- and data-driven
On day one you'll have the following experience:3+ years of relevant experience with a proven ability as an analyst in software development, service delivery, or customer support
You have business insight and the ability to map business challenges to data
Experience analysing data, preferably using SQL
Strong written, verbal communication and presentation skills
Experience writing influential business cases
Proven track record of developing initiatives and using data to drive clear prioritization of issues
Experience working with Product Managers and Software Developers
Influencing stakeholders in order to enact change
Don’t see an exact role match? No problem Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
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