Program Manager

vor 2 Monaten

Sydney, Österreich Rationalz Pty Vollzeit
Title- Program Manager

Loc- Sydney (Onsite)

Responsibilities

  • Ownership of SLA/KPIs and provide direction to enhance the performance
  • Need to handle operation across Onshore and Offshore
  • Ensure ~100% resource availability through continuous recruitment and training
  • Ensure NOC delivers a seamless customer experience
  • Ensure all the functional requirement under NOC are aligned to customers overall business and operational expectations
  • Develop individual functional KPIs that are aligned to overall current and future SOC SLAs
  • Represent NOC in cross functional meetings and performance improvement plans
  • Act as a single point of contact for all service-related issues and drive internal functions/leadership to resolve those concerns
  • Manage performance of teams and plan for
  • Lead Change Management process

Skill Level

12-15 Years of experience in Assurance domain in Telecom space

  • Ability to ownership of customer interactions and identify resources, investments, control for successful NOC operation
  • Excellent People and Program management skill
  • Must have good communication skills (written & verbal)
  • Customer focused and negotiation skills
  • Ability to effectively interact with business and customers at all levels
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