Customer Outcomes and Experience Lead
vor 1 Monat
Customer Outcomes and Experience Lead
Requisition ID: req7775
Employment Type: Permanent Full-Time
AtNew Horizons, wellbeing is at the heart of everything we do. We are a diversegroup and a dynamic not-for-profit specializing in supporting people livingwith disability, mental health, aged care, those at risk of homelessness,humanitarian entrants, youth and Indigenous Australian. Our end goal is that people areempowered to do what they need to, and importantly, what they want to.
Thisis a brand-new role will have full ownership of our customer-care philosophies throughoutour customer services. You’ll be developing and implementing policies, procedures,guidelines, training and success measures of our customer care and governancewithin our practice framework.
Some of whatyou’ll be championing:
- Own our restrictive practices management system with a view to enable us to reduce and eliminate the use of restrictive practices.
- Collaborate across the business to develop and deliver customer outcomes and experience education programs.
- Be the liaison with external governance bodies in ensuring adherence to regulatory standards and the delivery of compliance standards.
- Collaborate with multidisciplinary teams, including behaviour support specialists, psychologists, and allied health professionals, to ensure New Horizons applies a holistic approach to customer experience that aligns with our values.
- Lead and supervise a multidisciplinary team who are committed to upholding the values of the organisation and assisting the Clinical Excellence Hub in achieving its objectives.
- Contribute to continuous quality improvement initiatives aimed at reducing the use of restrictive practices and promoting positive and inclusive support environments.
Your ticket to play:
- Qualifications and/or full registration in a relevant allied health field, such as Psychology, Social Work, or Disability Studies and/or extensive practice experience in the implementation of person-centered care within a disability, mental health, or aged care setting plus AHPRA registration.
- Extensive knowledge and understanding of NDIS and associated State and Commonwealth legislation, guidelines, and standards related to restrictive practices management and positive behaviour support.
- Previous experience working in a similar role within an organisation regulated by the NDIS highly regarded.
Strong understanding of positive behaviour support principles and practices. - Excellent communication skills, both written and verbal, with the ability to liaise with diverse stakeholders in a sensitive and professional manner.
- Demonstrated ability to lead a multidisciplinary team.
- Demonstrated ability to lead and manage complex projects, with excellent organisational and problem-solving skills.
- Strong analytical skills, with the ability to collect and interpret data to inform decision-making and identify trends.
- Ability to work independently and collaboratively within a multidisciplinary team.
What in it for you?
- A competitive starting salary with the incentive of NFP salary Packaging of $15,900 and an entertainment allowance of $2,650.
- Work 40 hours per week and accrue one rostered day off (RDO) per month – that’s 12 additional days of leave per annum.
- Grow through professional development opportunities and secondments working with some of the brightest minds in Australia.
- Feel the satisfaction of building our customer outcomes and experience function.
- Work in a supportive community culture in our Welcome Centre.
Free onsite parking.
Interested?
Ready to shape the future of a leading Not for Profit andjoin our team of change makers? Apply online today.
New Horizons is a client safe organization. Employment issubject to National Police check, Working with Children check, NDIS WorkerCheck and COVID-19 Vaccination in line with health orders.
New Horizons values diversity and encourages applications from allpeople. Our vision is to see happy inclusive communities work together incollaborative and inclusive ways to create opportunity and improve quality oflife. Our workforce proudly reflects the local communities we connectwith and support.
New Horizons acknowledges all Aboriginal and Torres StraitIslander peoples as the traditional custodians of the land.
-
Customer & Contract Team Leader
vor 1 Monat
Council of the City of Ryde, Österreich Calvary VollzeitCustomer & Contract Team Leader Progress with purpose at one of Australia’s largest health care providers Temporary full-time position (3 months) Work across both sites Calvary Riverside and Sandhill - Launceston About the role The Customer and Contract Lead is responsible for community business development (community engagement, referrer channels and...
-
Customer Experience Team Leader
vor 2 Wochen
City of Knox, Österreich Ashworth and Parker Limited VollzeitWork from the comfort of home Full TimeLead a collaborative, innovative & fun teamStability, Growth, Generous Staff DiscountsSparesbox is one of Australia's most exciting start-ups, taking the hassle out of buying automotive parts and accessories online. With Sparesbox being a business within Genuine Parts Company (GPC) this means you’ll also be joining...
-
Customer Advocate and Experience Manager
vor 3 Wochen
City of Frankston, Österreich South East Water VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Customer Advocate and Experience Manager Who are we? We’re here to help people live well and create a better and more sustainable future.We support healthy and liveable communities by delivering...
-
Customer Advocate and Experience Manager
vor 2 Wochen
City of Frankston, Österreich South East Water VollzeitSelect how often (in days) to receive an alert: Customer Advocate and Experience Manager Who are we? We’re here to help people live well and create a better and more sustainable future.We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every...
-
Customer Experience Lead
vor 1 Monat
District of Belconnen, Österreich Australian Bureau of Statistics VollzeitFull time Starting salary $92K; total package up to $120K The Australian Bureau of Statistics is looking to recruit a Customer Experience Lead for our Client Management Section.About the teamThe Client Management Section enables the development and improvement of services that are research based, led by design and customer focused. We provide...
-
Council of the City of Sydney, Österreich Isentia VollzeitCommercial Director for Mid-Market and Customer ExperienceThe Commercial Director for Mid-Market and Customer Experience has overall responsibility for retention and upsell revenue growth targets for all accounts within the portfolio. The role will manage, coach and mentor Account Management and Customer Experience teams to drive retention and revenue growth...
-
Council of the City of Sydney, Österreich Isentia VollzeitCommercial Director for Mid-Market and Customer ExperienceThe Commercial Director for Mid-Market and Customer Experience has overall responsibility for retention and upsell revenue growth targets for all accounts within the portfolio. The role will manage, coach and mentor Account Management and Customer Experience teams to drive retention and revenue growth...
-
Council of the City of Sydney, Österreich Isentia VollzeitJOB PURPOSE: The Commercial Director for Mid-Market and Customer Experience has overall responsibility for retention and upsell revenue growth targets for all accounts within the portfolio. The role will manage, coach and mentor Account Management and Customer Experience teams to drive retention and revenue growth across designated customer portfolios. The...
-
Customer Experience Leader
vor 2 Wochen
Newcastle City Council, Österreich O'Brien Glass Industries Limited VollzeitAre you looking for a career and not just a job? Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment?Due to more company growth, O’Brien Glass have an exciting opportunity for you to begin or continue your career within the Auto...
-
Customer Experience Leader
vor 2 Wochen
Shellharbour City Council, Österreich El Jannah VollzeitAs a Customer Experience Leader at our family fast food restaurant, you will play a pivotal role in ensuring that every guest enjoys a memorable dining experience. You will be responsible for overseeing the front-of-house operations, managing a team of enthusiastic employees, and implementing strategies to enhance customer satisfaction and...
-
Team Leader
vor 1 Monat
City of Brimbank, Österreich Ahbgroup VollzeitThe AHB Group and is one of the fastest growing and successful housing companies in Australia. With a healthy pipeline of more than 2,500 homes, we continue to grow and are currently seeking experienced candidates to join our supportive and dynamic team in Derrimut.We are growing andnow have theopportunity to bring in a new talented Team Leader for one of...
-
Team Leader
vor 3 Wochen
City of Brimbank, Österreich Ahbgroup VollzeitThe AHB Group and is one of the fastest growing and successful housing companies in Australia. With a healthy pipeline of more than 2,500 homes, we continue to grow and are currently seeking experienced candidates to join our supportive and dynamic team in Derrimut.We are growing andnow have theopportunity to bring in a new talented Team Leader for one of...
-
Marketing Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Woolworths Limited VollzeitCareer Opportunities: Marketing Manager - BIG W | Customer Experience (982103) Requisition ID 982103 - Posted - WLiving - NSW - Full-time - Marketing & Communications Lead the creation & delivery of engaging BIG W customer experiences digitally and in-storesCoach and mentor a small team to deliver strong brand experiences to our customers Surry...
-
Customer Hub Operations Lead
Vor 4 Tagen
Council of the City of Sydney, Österreich Endeavour Group VollzeitFull time Add expected salary to your profile for insights Let’s create a more sociable future togetherAt Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what...
-
Alumni and Graduate Outcomes Manager
vor 3 Wochen
City of Melbourne, Österreich Global Banking School VollzeitPlease note, we are unable to offer sponsorship for this position! The primary objective of this position is to foster the lasting relationship between GBS and its increasing alumni base. In your capacity as the Alumni and Graduate Outcomes Manager, you will be instrumental in creating and directing a comprehensive suite of alumni-centric events that...
-
Customer Experience Project Manager
vor 3 Wochen
City of Frankston, Österreich South East Water VollzeitSelect how often (in days) to receive an alert: We’re here to help people live well and create a better and more sustainable future.We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night.At South East Water, we innovate with purpose and...
-
Marketing Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Big W VollzeitBrand Management (Marketing & Communications) Full time Add expected salary to your profile for insights Lead the creation & delivery of engaging BIG W customer experiences digitally and in-storesCoach and mentor a small team to deliver strong brand experiences to our customersSurry Hills Location with hybrid working arrangementsWelcome to the BIG W...
-
Customer Experience Team Leader
vor 2 Wochen
City of Knox, Österreich GPC Asia Pacific VollzeitWork from the comfort of home Full TimeLead a collaborative, innovative & fun teamStability, Growth, Generous Staff DiscountsSparesboxis one of Australia's most exciting start-ups, taking the hassle out of buying automotive parts and accessories online. With Sparesbox being a business withinGenuine Parts Company (GPC)this means you’ll also be joining the...
-
Boutique Experience Manager
vor 2 Wochen
City of Stonnington, Österreich Coco & Lola VollzeitCoco & Lola is a progressive multi-brand womenswear fashion retailer representing a premium curation of Australian brands. Home of Australian fashion, Coco & Lola has flagship boutiques located in Sydney, Melbourne and Perth and is leading the way in creating unique and immersive retail spaces that provide exceptional service and a standout omnichannel...
-
Customer Experience Project Manager
vor 3 Wochen
City of Frankston, Österreich South East Water VollzeitFull time Add expected salary to your profile for insights We're here to help people live well and create a better and more sustainable future.We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night.At South East Water, we innovate with purpose...
