Marketing Manager
vor 2 Wochen
Brand Management (Marketing & Communications)
Full time
Add expected salary to your profile for insights
Lead the creation & delivery of engaging BIG W customer experiences digitally and in-stores
Coach and mentor a small team to deliver strong brand experiences to our customers
Surry Hills Location with hybrid working arrangements
Welcome to the BIG W Team
It's the start of something bigger. There are over 15,000 of us, in the biggest cities and the tiniest towns and for over 50 years BIG W has been the trusted backstop of Australian households, clothing families, furnishing homes, filling toy boxes and providing everyday essentials.
What you'll do
Deliver a consistent, differentiated and relevant customer and brand experience across all touchpoints to grow key brand metrics in balance with business outcomes
Partner with Senior Marketing Manager to deliver an engaging omnichannel customer experience that seamlessly integrates across our store and digital channels including renewal canvas
Partner with Senior Marketing Manager to deliver customer journey maps, partnering with business and agency specialists to create deep understanding of customer led friction points in order to deliver core and distinctive omnichannel customer experiences
Partner & collaborate with cross-functional teams (including Commercial, Store Format, Group Next Gen team, Digital, Retail ops, Communications, Cartology) to ensure a unified approach to in-store and digital experiences that captivate customers and differentiate our brand.
Make informed decisions based on customer insights, data led market trends, and key performance indicators to continually refine and improve the customer experience; and stay abreast of industry trends, emerging technologies, and competitive landscape to identify new opportunities and stay ahead of the curve.
What you'll bring
Previous experience as a Marketing Manager for a successful customer-centric brand
Strong omnichannel customer experience, and the ability to apply this to be the marketing strategic lead for our store program and digital roadmap
Previous experience as a known and trusted business partner in a fast-paced environment
Bravery to try new things, thinking outside the box to deliver brand centric customer experiences
Analytical insight; measurement and impact of data to show the business results of strategic marketing efforts
We value flexibility and will consider part time, job share or other flexible options to enable these roles to meet your work/life commitments.
What you'll experience
Our Team Members are at the heart of everything we do and we're always looking for ways to support your career journey and reward great work:
A progressive and flexible ‘work from anywhere' policy that gives you more control over your work, life and wellbeing
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
A range of programs to help you prioritise and manage your well-being, including 24/7 access to the Sonder app.
A progressive and competitive leave policy that gives you more space for what matters to you
Endless possibilities with Woolworths Group
We're a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.'
Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
Platinum Tier Employer - Australian Workplace Equality Index for LGBTQ+ inclusion
Employer of Choice for Gender Equality - Workplace Gender Equality Agency.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes #work180 #LI
For over 50 years BIG W has been the trusted backstop of Australian households. We have clothed Australian families, furnished Australian homes and filled Australian toy boxes. We opened our first store on the outskirts of Newcastle in New South Wales in 1964 and have 186 stores operating across Australia today. BIG W is proud to provide Australian shoppers with a broad range of quality general merchandise products at low prices. From women's, men's and children's clothing and shoes to homewares, electronics, pet food, cleaning items, party goods, toys and books, BIG W is a popular one-stop-shop for customers seeking great design, brands and value across the country. What we're like BIG W's best and most valued asset is its team of 22,000 passionate people in Australia and Asia. We believe the most vital ingredient to driving our business success is our people and we aim to empower every individual to make a positive contribution, extend career skills and ultimately maximise their potential.
For over 50 years BIG W has been the trusted backstop of Australian households. We have clothed Australian families, furnished Australian homes and filled Australian toy boxes. We opened our first store on the outskirts of Newcastle in New South Wales in 1964 and have 186 stores operating across Australia today. BIG W is proud to provide Australian shoppers with a broad range of quality general merchandise products at low prices. From women's, men's and children's clothing and shoes to homewares, electronics, pet food, cleaning items, party goods, toys and books, BIG W is a popular one-stop-shop for customers seeking great design, brands and value across the country. What we're like BIG W's best and most valued asset is its team of 22,000 passionate people in Australia and Asia. We believe the most vital ingredient to driving our business success is our people and we aim to empower every individual to make a positive contribution, extend career skills and ultimately maximise their potential.
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