Events Operations Manager

Events Operations Manager - National Convention Centre

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, Australian Capital Territory, Canberra

Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, we’re looking for an Events Operations Manager who knows how to bring the best out of people, maintain exceptional standards and maximise financial returns. This is a hands-on role, reporting to the Director of Operations, you will be responsible for leading the operations team with passion and energy.

Every day is different at IHG, but you’ll mostly be:

• Managing the event operations at the National Convention Centre Canberra including the events operations and facilities (Stewarding and public area team)

• Liaising with the Events and Sales teams to deliver on client expectations

• Working with suppliers and exhibitors, ensuring timelines are followed in a safe and responsible manner

• Leading in event delivery, directing everyday activity and assignments to enable your team to deliver exceptional client experiences

• Supporting, coaching and developing your team to reach their potential

• Working closely with your Director of operations – while also occasionally acting up in their absence

• This is a hands on role that will require some early morning, evening and weekend work

The ideal candidate will have:

• Leadership experience working with large conference and events (500 people +) in an operational food & Beverage capacity

• Understanding of budgets and labour costs

• Excellent verbal and written communications skills, being able to liase with external and internal stakeholders

• Ability to work in a team and fast-paced environment and prioritise workloads

• Ability to inspire passion, enthusiasm and positiviy in the team to drive an engaged winning culture

• Full working rights for Australia

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

• Hotel Perks like accommodation and Food & Beverage discounts
• Enhanced parental leave
• Proactive health days and flexible work options
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG
• Access to our discount retail platform that makes your pay go even further

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, we’re looking for an Events Operations Manager who knows how to bring the best out of people, maintain exceptional standards and maximise financial returns. This is a hands-on role, reporting to the Director of Operations, you will be responsible for leading the operations team with passion and energy.
Every day is different at IHG, but you’ll mostly be: • Managing the event operations at the National Convention Centre Canberra including the events operations and facilities (Stewarding and public area team) • Liaising with the Events and Sales teams to deliver on client expectations • Working with suppliers and exhibitors, ensuring timelines are followed in a safe and responsible manner • Leading in event delivery, directing everyday activity and assignments to enable your team to deliver exceptional client experiences • Supporting, coaching and developing your team to reach their potential • Working closely with your Director of operations – while also occasionally acting up in their absence • This is a hands on role that will require some early morning, evening and weekend work The ideal candidate will have: • Leadership experience working with large conference and events (500 people +) in an operational food & Beverage capacity • Understanding of budgets and labour costs • Excellent verbal and written communications skills, being able to liase with external and internal stakeholders • Ability to work in a team and fast-paced environment and prioritise workloads • Ability to inspire passion, enthusiasm and positiviy in the team to drive an engaged winning culture • Full working rights for Australia
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

• Paid Birthday Leave
• Hotel Perks like accommodation and Food & Beverage discounts
• Enhanced parental leave
• Proactive health days and flexible work options
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG
• Access to our discount retail platform that makes your pay go even further

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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