Transport & Customer Service Coordinator - North Laverton
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Transport & Customer Service Coordinator - North LavertonEmployment Type: Permanent (Full Time)
Business Area: Operations & Commercial
Division: Operations
Location:
North Laverton, Victoria, AU
About our team
Auscol plays a critical role in the collection of source material for production of reduced carbon emissions biodiesel and Sustainable Aviation Fuel. As part of a GrainCorp end-to-end supply chain that sources and processes edible oils for use in in food production and food service, Auscol closes the loop by upcycling the subsequent Used Cooking Oil. Providing equipment, transport and service solutions for that collection and upcycling, Auscol works with an extensive customer base across metropolitan, regional and remote Australia. We supply storage tanks, operate a fleet of high-tech vacuum collection trucks, and maintain an unrivalled inland and portside processing and bulk storage network. And we do this to the highest international standards.
Auscol is compliant with International Standards of Quality Systems (ISO certification for Safety, Quality & Environment), International Sustainability & Carbon Certification (ISCC) and Feed Safety accreditation (ARA). This gives our customers confidence that their used cooking oil is being managed responsibly and is joining the fight against climate change.
About the role
GrainCorp is currently seeking a Transport and Customer Service Coordinator to provide administrative, customer service and operational support to our Auscol business nationally. The responsibilities of the role will include:
- Managing a large number of incoming calls, emails and invoicing requirements
- Managing site stocks
- Keeping a record of customer interaction and details of actions taken
- Communicating with internal teams to discuss sales and operational targets
- Generating sales leads, and route planning activities for sales teams
- Accurate and timely reporting on results
About your experience
Candidates will have prior experience in a customer service or a related field ideally in the Waste, recycling, Oils or transport industries. Candidates will also demonstrate:
- Proficiency in Microsoft – Outlook, Excel (intermediate), Word and computer literacy, with experience using ERP systems
- Excellent verbal and written communication skills
- Strong attention to detail and ability to manage and prioritize tasks effectively
- High customer and solution focus, with a commitment to delivering exceptional service
- Ability to work in a fast paced, highly transactional work environments
Progressed candidates will be required to provide proof of working rights and suitable professional referees.
Do you share our passion for contributing to the success of a diverse, international team?
At GrainCorp, we value and respect the different perspectives and experiences our people bring to work each day. We aim to increase the diversity of our workforce – leading to a range of different thinking, perspectives and ideas that create the innovation we need to drive better business results. We aim to have a work environment where everyone feels included and everyone can realise their full potential.
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