Automotive Consultant
Vor 4 Tagen
Automotive Consultant - Contract role until end of 2024.
About US
MSX International is the leading global provider of outsourced business solutions for the Automotive Industry, with approximately 5,000 employees across sixty countries. For more than 25 years we have been a dedicated partner to leading automotive brands around the world. We support OEMs in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization. Learning & Development and Industry Insights. Our employees have the hands-on experience of automotive best practices and the in-depth information to boost company efficiency and profitability. Our solutions enable our clients to build sustainable customer loyalty.
We empower movers and makers to thrive in our everchanging world – We are MSX
The Position:
- Operate as specialist Consultant for Automotive Dealerships
- Use your Automotive Workshop experience
- Your home base can be Melbourne, Sydney or Brisbane
The purpose of this position is to deliver a successful Workshop Process Improvement Program to an OEM network in Australia. The process flow and servicing approach results in increased efficiency and improved customer experience.
You will be instigating change to implement the new process flows and approach, coaching and evaluating team members to meet program standards, across the dealership network.
Your background
You have experience working as an Aftersales Consultant or within a dealership, particularly the workshop, you enjoy travel and are looking to making the step forward to consulting and implementing change within dealerships. You have Automotive Industry Qualifications.
Experience Required
- Working knowledge of Automotive Workshop Processes, Service Quality and Process, Aftersales Management and Customer Satisfaction Programmes
- Advanced Facilitation and Presentation
- Coaching
- Change Management
Ideally you have the following skills
- Attention to detail
- Influencing
- Numerate and IT Literate (proven competence with Word and Excel a minimum)
- Excellent Communication (Verbal & Written)
- Resilience and Tenacity
- Team Player
- Conflict Management
If you are a proven achiever and want to develop your career in a friendly and supportive environment within the Automotive industry, please APPLY NOW
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