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IT Systems Administrator
Vor 5 Tagen
You will provide second line support for non-Finance users in the Asia Pacific region. Administration of the Finance systems in respect of Asia Pacific users.
Main duties and responsibilities:
- Acting as primary point of contact for the Financial Systems Team, via support portal, telephone, email or in person.
- Provision of first line support for Aderant Expert to the Finance Department.
- Provision of second line support for Aderant Expert and other financial systems to users at all levels outside the finance function.
- Liaison with IT service desk and second line teams.
- Liaison with members of UK finance team (will require working outside normal working hours from time to time).
- Liaison with the International Business Manager.
- Responsibility for monitoring calls that are assigned from IT to the team’s support queue, responding to users in a timely fashion and obtaining a resolution.
- Maintenance of static data on Aderant and other finance systems
- Maintenance of lawyer targets, cost rates and headcount data, in respect Asia Pacific users.
- Assisting with the trainee seat moves process twice a year
- Responsibility for the systems administration relating to joiners, leavers and staff movements in the Asia Pacific region.
- Liaison with HR, Business Managers and members of the finance team in connection with the maintenance of joiners, leavers and staff movements.
- Maintenance of access levels on the finance systems.
- Assisting the team with the production and maintenance of system and training documentation.
- Updating report parameters and running month end reports.
Qualifications:
- Good standard of education, particularly English and Mathematics
- Formal IT qualification would be advantageous but is not essential
Relevant Experience:
- Experience of working in the legal sector
- Experience of working with Aderant Expert in an administration role
Key Skills:
- Good working knowledge of Microsoft Office (particularly Outlook, Excel and Word)
- Good standard of IT literacy.
- Highly numerate.
- Knowledge of Aderant Expert essential
- Knowledge of Carpe Diem, Metastorm, SSRS would be advantageous but not essential.
- Demonstrable advanced planning, co-ordination and communication skills are necessary (verbal and written).
- Very strong administration and customer service skills are an essential requirement of the role.
- Ability to work well under pressure whilst remaining calm.
- Highly developed organisation and time management skills.
- Ability to communicate at all levels
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