Team Leader; Commercial Property
vor 1 Monat
Reporting to the Senior Manager, you will ensure that claims entrusted by clients to Sedgwick are managed efficiently and to the KPI’s & SLA’s set, with particular emphasis on customer and cost outcomes.
You will strive to ensure colleagues are supported and enabled to perform their roles to the performance standards agreed. To do this, the Team Leader will be responsible for providing coaching and development to their colleagues as well as ensuring colleagues focus on customer outcomes.
What are my accountabilities?
- Ensure that colleagues understand the criticality of outcome focussed customer experience and provide coaching consistent with outcomes and not outputs.
- Manage customer complaints received, including updating the client and the Sedgwick Account Manager. Learnings from each complaint to be channelled for continuous improvement.
- Lead and develop direct reports to enable them to deliver to outcomes for client, customer, and the business
- Provide coaching and development to colleagues through reviewing and auditing work, listening to phone calls and engaging with colleagues through one on ones to enable optimum performance
- Meet with clients and/or client account managers to ensure a clear understanding of requirements and expectations are held by the business
- Maintain engagement with clients to remain open and aware of clients’ requirements and expectations in the delivery of their claims
- Ensure that client requirements and expectations are delivered by colleagues through oversight and governance of KPI’s and SLA’s
- Oversee the day to day operation of team including resourcing, productivity, utilisation, breaks etc.
- Manage resourcing requirements within team based on workflow/volumes and liaise with peers and direct manager when additional support is required, with an emphasis on ensuring delivery of customer outcomes are maintained
About you:
- Bachelor of Business / Economics (desired, not essential)
- ANZIIF Qualification (desired, not essential)
- 3+ years’ experience in property claims
- 2+ years’ experience in leadership
- Experience in stakeholder & client relationships
Caring Counts
It's at the heart of everything we do, and we show we care by living our five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth. Sedgwick is an equal opportunity employer; we are committed to ensuring that our recruitment process is fair and accessible for all candidates.
If you require any special accommodations, we encourage you to let us know at the time of your application.
Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV
Why Sedgwick?
Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.
With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for
Some of the Benefits of working with us are:
- Hybrid working arrangement. #LI-Hybrid
- Professional Development through Sedgwick Australia University
- +0.5 % on top of Superannuation Guarantee
- Domestic and International Career Pathways
Insurance & Superannuation
More than 10,000 employees
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. We provide a broad range of resources tailored to our clients' specific needs in casualty, property, marine, benefits and other lines. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions.
Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing.
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. We provide a broad range of resources tailored to our clients' specific needs in casualty, property, marine, benefits and other lines. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions.
Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing.
Don’t provide your bank or credit card details when applying for jobs.
#J-18808-Ljbffr-
Senior Property Valuer
Vor 3 Tagen
Adelaide, Österreich Valuations Australia Pty Ltd VollzeitSenior Property Valuer / Analyst - Adelaide Add expected salary to your profile for insights Join one of Australia’s most highly regarded & successful national Property Valuation firms. Valuations SA is a branch within our nationwide property valuation brand, Valuations Australia. We are seeking out experienced, API-qualified Senior Property Valuers to...
-
Senior Commercial Manager
vor 1 Monat
Adelaide, Österreich SA Water VollzeitSA Water is in an exhilarating phase of evolution, undergoing an exciting transition as it shapes its future. Embracing change, our evolving organisation is not just securing its path forward but also actively bringing opportunities into the fold. With a steadfast focus on a long-term vision, SA Water is paving the way for a dynamic and secure future. About...
-
Housekeeping Team Leader
vor 2 Wochen
Adelaide, Österreich Accor Apartments & Realty Vollzeit55/67 Hindmarsh Square, Adelaide SA 5000, Australia Req #772 Tuesday, 13 February 2024 Nestled within the heart of Adelaide's CBD, you will find Mantra Hindmarsh Square. The property offers a range of self-contained apartment-style hotel suites, as well as one and two bedroom suites. Mantra Hindmarsh Square also offers an on-site restaurant, DJ Diners,...
-
Housekeeping Team Leader
vor 4 Wochen
Adelaide, Österreich Ozone CPS VollzeitJob details Here’s how the job details align with yourprofile . PayJob type Part-time Shift and schedule Day shift Location Pulled from the full job description Employee mentoring program Full job descriptionOzone CPS is seeking an experienced Housekeeping Team Leader who will be responsible for managing and leading the...
-
Housekeeping Team Leader
vor 3 Wochen
Adelaide, Österreich Accor Apartments & Realty Vollzeit55/67 Hindmarsh Square, Adelaide SA 5000, AustraliaReq #772Tuesday, 13 February 2024Nestled within the heart of Adelaide's CBD, you will findMantra Hindmarsh Square . The property offers a range of self-contained apartment-style hotel suites, as well as one and two bedroom suites. Mantra Hindmarsh Square also offers an on-site restaurant, DJ Diners, where...
-
Driver & Team Leader | Commercial Office Furniture
vor 4 Wochen
Adelaide, Österreich Egans Asset Management Pty Ltd VollzeitAdelaide, South Australia Manufacturing, Transport & Logistics Team Leaders/Supervisors $25 – $34.99 per hour Casual/Vacation – DescriptionThe Wise Office Furniture Program is a best practice circular economy model that achieves outstanding landfill avoidance and resource recovery outcomes.Egans manage large-scale relocations in Sydney, Melbourne,...
-
Property Valuer
vor 4 Wochen
Adelaide, Österreich Marsh VollzeitMarsh is seeking candidates for the following position based in the Adelaide office:Property ValuerWhat can you expect?Marsh Valuation Services are specialists in valuations of property, infrastructure, plant and equipment assets throughout the Pacific Region with a strong focus on financial reporting and insurance valuations with no reliance on bank panels...
-
Commercial and Legal Manager
vor 4 Wochen
Adelaide, Österreich Consunet Pty Ltd. VollzeitRapidly growing 120+ person Australian owned, multiple rolesAttractive salary package, flexible working hoursAbout the RoleReporting to the Chief Financial Officer, the Commercial & Legal Manager will use their extensive experience and legal knowledge to provide advice, direction and strategy for commercial policy, procedures, legal and other requirements to...
-
Commercial Law | Senior Associate
vor 2 Wochen
Adelaide, Österreich Minter Ellison VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. We offer flexible working options to encourage balance,...
-
Property Graduate Program, SA
vor 1 Monat
Adelaide, Österreich CBRE VollzeitProperty Graduate Program, SA Job ID 168670 Posted 03-Jun-2024 Service line Advisory Segment Role type Full-time Areas of Interest Capital Markets, Interns/Graduate/Apprentice, Property Management, Sales & Leasing, Graduate Location(s) Adelaide - South Australia - Australia CBRE Graduate program-permanent, paid...
-
Structural Engineer
vor 1 Woche
Adelaide, Österreich Powerstaff VollzeitYour New EmployerPowerstaff is currently recruiting a Structural Engineer for a design consultancy in Adelaide. They are looking to continue their path of growth and secure an experienced and motivated Structural Engineer to grow their team in Adelaide.Your Next RoleYou will be a Structural Engineer and have some of the following duties depending on the...
-
Structural Engineer
vor 1 Woche
Adelaide, Österreich Powerstaff VollzeitYour New EmployerPowerstaff is currently recruiting a Structural Engineer for a design consultancy in Adelaide. They are looking to continue their path of growth and secure an experienced and motivated Structural Engineer to grow their team in Adelaide.Your Next RoleYou will be a Structural Engineer and have some of the following duties depending on the...
-
Team Leader
Vor 7 Tagen
Adelaide, Österreich Ventia Pty Limited VollzeitSelect how often (in days) to receive an alert:We’re looking for a passionate Team Leader to join our Ventia Operations Centre (VOC) team in Adelaide, supporting the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia.Ventia's Operations Centre (VOC) provides inbound and outbound customer service, technical...
-
Team Leader
Vor 7 Tagen
Adelaide, Österreich Ventia Pty Limited VollzeitSelect how often (in days) to receive an alert: We’re looking for a passionate Team Leader to join our Ventia Operations Centre (VOC) team in Adelaide, supporting the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia. Ventia's Operations Centre (VOC) provides inbound and outbound customer service,...
-
Adelaide, Österreich United Solar and Electrical VollzeitSolar Team Leader and Electricians MULTIPLE OPPORTUNITIES AVAILABLEAre you an experienced solar installer looking for an opportunity to lead a team? Are you the type of person who has an ambitious personality looking for personal and professional growth? Do you see yourself as someone who has pride and wants to deliver quality projects?$90k - $135k subject...
-
Engineering Team Lead
vor 4 Wochen
Adelaide, Österreich Babcock Mission Critical Services España SA. VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Engineering Team Lead - Acquisitions Location: Adelaide, SA, AU, 5000 Onsite or Hybrid: OnSite About the role As the Engineering Team Lead for Acquisitions at Babcock, you will be at the forefront of managing and leading our engineering...
-
Commercial Manager
vor 1 Monat
Adelaide, Österreich Ultra Electronics VollzeitUnleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies.Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on...
-
Engineering Team Lead
vor 4 Wochen
Adelaide, Österreich Babcock International Group VollzeitAs the Engineering Team Lead for Acquisitions at Babcock, you will be at the forefront of managing and leading our engineering efforts during the Acquisition phases under Survey and Quote engagements from the Australian Defence Force (ADF). Your key responsibilities will include authoring, reviewing, and approving critical technical engineering documents,...
-
Customer Service Team Leader
vor 4 Wochen
Adelaide, Österreich eFinancialCareers Ltd. VollzeitCustomer Service Team Leader Smartgroup Corporation Ltd Adelaide, Australia Customer Service Team Leader Smartgroup Corporation Ltd Adelaide, Australia Posted 2 days ago Permanent Competitive Why Smartgroup?Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of...
-
Commercial Project Managment
Vor 3 Tagen
Adelaide, Österreich Goal Group VollzeitCommercial Project Managment - Defence SectorCommercial Manager with Project Management experience required for a Defence project role in Adelaide. 26th June, 2024 About UsGoal Group is a veteran run Professional Services business, providing support services to some of the largest projects in the Australian Defence industry. The work we do, is important to...
