Senior Consultant

About Talogy

We are Talogy. The talent management experts. We craft solutions that screen, select, develop, and engage talent worldwide. By uniting the leading psychologists, data scientists, developers, and HR consultants we bring the power of psychology and technology together so you can make the best data-driven people decisions. With more than 30 million assessments delivered each year in more than 50 languages, we help clients discover organizational brilliance.

Learn more about what we do at: talogy.com

Life at Talogy

We walk our talk, and passion fuels what we do. We are technology nerds and people people, who are energized by innovation and collaboration — winning together as a team of 650+ colleagues by uniting the leading talent experts across the globe.

Our mission is to help people meet their potential. In striving for this mission, we are daring, go the extra mile, take ownership, and expect a lot from each other. But most of all, we care deeply — about our customers, and about each other.

At Talogy, we are humble masters, flexible experts, and human scientists.

About the Role

The role of Senior Consultant adds significant value to Talogy’s Talent Management business, as this work is crucial to designing and delivering excellent client solutions, as well as leading account management and growth opportunities with clients and for taking on a leadership role within the Australian team. With a high degree of autonomy and flexibility, you will have close working relationships with the Sales and Client Experience teams.

You are generally expected to work 08.30-17.00 (local time) from Monday to Friday, however we provide a high amount of flexibility and alternative working hours can be agreed with your manager. As flexibility is a two-way street, you will also agree to work outside typical office hours when working with others across time zones. We practice a hybrid working model so a mixture of working from home and the office is standard for this role. There will also an element of travel to and from client sites as well as additional interstate and international travel as needed.

Who We Are Looking For?

This opportunity is ideal for a focused and proactive person who has begun their talent management consultancy journey either in another consultancy or in industry and is willing to develop their consulting skills in a variety of applied talent disciplines – assessment, development, or accredited training. If you are a creative thinker who thinks broadly around solutions to client talent challenges and can learn new skills and information quickly to apply those in a variety of situations, this role might just be the perfect fit for you. To thrive at Talogy you are also commercially minded, seek progression and embrace the prospect of being part of a growing organisation, where you can personally make a difference.

Role Responsibilities

The following role responsibilities should be considered in light of the business plan, which has a strategic focus on people, growth, marketing, client projects and operational improvement.

Service Delivery (Billable Work) - (40%)

This role will be responsible for managing the delivery of transactional services, as well as managing the delivery of client services and projects.

• Project management of psychometric assessment processes, i.e., client brief, candidate contact and support, arrangement of appointments, and administration of assessments
• Preparation of psychometric appraisal reports in line with Talogy standards and within pre-determined timeframes
• Delivery of feedback to clients on candidate psychometric results
• Delivery of feedback to candidates on psychometric assessment results
• Delivery of 360-degree surveys including participant contact, data management, and report generation
• Delivery of 360-degree survey feedback to participants
• Delivery of exit surveys including candidate contact, data management, individual reports, and group analysis / reporting
• Lead the design and project management of organisational surveys (and any other client surveys) including system design, respondent management and support, data analysis, and reporting
• Design and deliver training workshops e.g., Psychometric accreditation courses, leadership, and employee development programs
• Other project support as required

Account Management - (20%)

This role will support client enquiries, provide technical support, and will assist in the ongoing and proactive leadership of client relationships.

• Expert user of the relevant Psychometric Assessment Systems (such as TalogyTech), including credit updates, upgrades, norm development, user notifications, raising technical issues via ‘support tickets’
• Be a key ‘Technical’ contact person for resolving psychometric system issues
• All client records, case notes and communication maintained to the highest level as agreed in discussion and with feedback from your line manager (on CRM, H drive, Timesheets, SharePoint, etc.)
• Be a key point of contact for client queries and proactive support in engaging with clients on a monthly basis
• Management of client account plans and reviews including scheduling and presentation development (including client analysis)

Business Development and Marketing - (25%)

This role will also focus on the management of client enquiries and will support in the delivery of business development and marketing activities as required.

• Initial client enquires managed, including a detailed ‘client brief’ and responded to with relevant product / service information
• Proactive identification and targeting of business development opportunities, including research, client calls and meetings/presentations
• Effective communication and collaboration with Client Experience representatives
• Development of client proposals and tenders and support the Sales team in doing the same
• Attend, and at times present at relevant networking and corporate events (e.g., AHRI, APS, etc.)
• Support with the development of suitable marketing materials for client presentations, newsletters, case studies, project management of events, such as client presentations, conference presentations, webinars
• Support in other business development / marketing activities as required

Corporate and Administrative Support - (15%)

This includes maintaining professional conduct within the organisation, undertaking general administrative duties as required, and ensuring current systems and processes are managed effectively, reviewed, and developed as required.

Records / Process Management

• Management of client records to ensure up-to-date information is recorded on CRM and SharePoint
• Ensure all invoices for each assignment are correct in the invoice tracker (or CRM) in a timely manner
• Timesheet recording maintained to the highest level and submitted weekly for approval
• Ensure compliance with all Company procedures relating to recording, maintenance and management of assignment and candidate details into database
• Ensure all candidate care and confidentiality processes are adhered to
• Remain aware at all times of policies regarding ethics and professional conduct
• Ensure all relevant Test Administration and Privacy Documentation is current and aligned with relevant privacy legislation and guidelines established by the Australian Psychological Society (APS)
• Review, refine and develop systems and processes as required
• Development of Terms of Engagement Agreements for new and/or existing clients

General / Administrative Duties

• Undertake general administrative duties
• Proactively looks to support the team when not fully utilized
• Ensure a professional standard of conduct is maintained
• Offer a first-class level of service to all staff engaged in assignment activities to add value to their efforts
• Active participation in weekly internal meetings (i.e., approx. 2 – 3 hours per week) including the input of weekly activity notes to the weekly minutes document
• Coordinate and contribute to informal and formal communication between consultants and clients (including operations, professional development, and formal internal meetings), candidates and other parties
• Maintain awareness and knowledge of all current assignments as well as client names and contacts for all current assignments in progress

Role Requirements

• An experienced individual from the local industry or consulting sectors
• Qualification in Psychology (or in a related subject at an equivalent Bachelor or master’s level)
• Working towards Registered Psychologist and/or Endorsed Organisational Psychologist status
• Willingness to learn and apply Talogy’s core solutions and assessments
• Previous experience in talent assessment, people development, or facilitation / accreditation training
• Experience in managing client assignments
• Experience in consulting on talent and assessment challenges, people development, or workshop facilitation and accreditation training
• Track record in the design and delivery of best practice assessment services
• Experience of preparing or contributing to proposals and selling consultancy projects and services
• It is desirable to have a well established local professional network
• Strong Microsoft skills; Outlook, Word, Excel, and PowerPoint