Senior Program Manager, Customer Programs

Vor 3 Tagen

Sydney, Österreich Amazon Vollzeit
Senior Program Manager, Customer Programs

Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.

Sales and Customer Success

Full-time

Office | Sydney, NSW, Australia

Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. Inventing and delivering things that were never thought possible isn't easy, but we embrace this challenge every day.

About the role

DESCRIPTIONWe are looking for an analytical, customer-obsessed and innovative Senior Program Manager to join the Customer Programs team at Amazon Australia.

You will have a passion for operations and problem solving. You will be a natural self-starter, with superior analytical skills and a curiosity about how things work. You will lead large, complex cross-functional projects, and influence diverse peers and senior leaders. You will also be comfortable rolling up your sleeves and diving deep …

Read more

What you'll be responsible for

Advocate for customers by providing feedback to internal teams on how to better meet customer needs

Adoption and Success Management

Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

Relationship Building

Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.

Skills you'll need

Works with others by being open, clear in communication and listening to achieve goals

Learning agility

Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities

Problem solving

Identifies problems and develops logical solutions that address the problems

Meet the team

Sales and Customer Success

Amazon

Our team is responsible for driving Seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program.

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