Transformation PMO

The Delivery Commercial Ops Transformation (DCOT) is our opportunity to empower and uplevel our global commercial capabilities to unlock scalability and productivity. We will enable an enhanced ability to make data-driven decisions, free up our commercial teams to focus on other high-value work, and efficiently scale local innovation to the benefit of our global organization.

Nothing is changing overnight. The transformation is a multi-year journey and its success will rely on a partnership between the DCO and Transformation Office. The first step of that journey is to develop an accurate understanding of the current processes and tools: what’s working well, where there are challenges, and opportunities to improve.

From there, we will collaborate to define the detailed roadmap of refinements and changes to implement, with the goal of delivering to local needs and nuances while enhancing data quality and E2E merchant experience.

What You'll Do

Support End-to-End Business Process Workstream Build end-to-end business process business case for change Support Process PMOs to collect change information from the pods (ex. Checklist of information to collect) Map process implications to ensure that change impacts are properly identified and addressed. Engage in process redesign, bandwidth pending Act as Change Management Champion Draft & share templates for all comms (ex. meeting invite template, post-meeting email draft) Create & maintain elevator pitch and answers to common questions Build change management strategy for process & tech implementation for each process Collaborate with Training & Enablement and Comms experts to execute change management plan Build Change Champions Network Build proposal for how to create a change champions network within Uber supporting DCOT Own the creation and maintenance of the change champions network including: Identifying and engaging change champions across Delivery Running touchpoint cadence with the champions to cultivate relationships Support champions’ regional advocacy for DCOT by creating talking points and supporting materials as needed Overall, create a self-sustaining network of DCOT advocates who are embedded within the DCO regional and functional teams and commercial teams in order to build and maintain bottoms up support for DCOT

What You'll Need

3-4+ years of experience preferably building programs and/or processes that scale globally. 3+ years experience designing and implementing global programs and transformation at a highly matrix organization. Excellent program management skills, able to design and deliver end-to-end programs. You are skilled at project management such that you can easily balance urgent versus important requests, and you flourish with ambiguity. Skilled ability communicating with technical and non-technical audiences Ability to build consensus with cross-functional partners Experience with customer acquisition, account management, and support processes, systems, and datasets Analytical orientation, with an aptitude for framing business questions with data, translating business needs into strategies, and executing tactics and process improvements. Extremely detail oriented with a focus on accuracy and process standardization using strong documentation. You must be a self-starter and able to work independently. Experience with (SFDC) and other contact relationship management tools (CRM's) and datasets Proficient in G Suite Office Suite and SQL. Fluency in English is a must for this role.

Preferred Qualifications

A strategic mentality that understands and drives work to reach global goals & objectives Ability to analyze data, build reports and provide strategic insights Proficient in stakeholder management and comfortable working with those in senior leadership roles Self-driven, detail-oriented, highly organized, and highly collaborative. Can manage multiple competing workstreams. Comfortable navigating complex, fast-paced environments at a similar size and scale to Uber.

• Why are you the right candidate for this role?

Trideca is a leading product, design and innovation consultancy providing services that help transform and empower businesses. We work with Australia's leading enterprise companies (including NAB, Optus, Medibank, Harvey Norman and many more) to provide meaningful contribution and value since 2009 our mission has been to change lives through amazing digital experiences, revolutionize our customer's businesses by creating game-changing technology and drive digital adoption by creating user value in everything we create. Working for us, you will be challenged to do things you have not done before, working on large scale projects to drive digital transformation for our enterprise clients across a variety of sectors. You will work with emerging technologies and tools that will help further your growth. We are fast-moving, collaboratively and rapidly growing. At Trideca , we get stuff done quickly- there is very little red tape that you need to navigate through to be successful in your role.We are looking for a Senior Project Manager to join our team permanently. We haveoffices in Melbourne, Sydney, Brisbane and Canberra and can consider people in any of thoselocationsAbout The RoleYou will be working alongside a mixture of Developers, Engineers, Testers, Product owners and more, in one of Australia's largest financial institutions.About YouTo be successful in this role, you must have:- Bachelor Degree or higher in Business or relevant field, a vendor certificate or 5years+ relevant industry experience- Lead scrums in achieving business outcomes- Organise work into features, epics and stories- Clearly define outcome scope and manage changes to scope- Manage and track budgets- Analyse and report on key risks and issues- Monitor, track and report on progress.- Manage dependencies across enterprise teams-Plan key deliverables and deliver those accordingly.- Drive project ceremonies to meet outcomes.- Cost Management - Manage financials to ensure achievement and accurate capture of planned project costs;- Breakdown of work streams, costs, benefits, timelines, resourcing requirements, risks and issues;- Ensure Compliance with NAB project delivery methodology and standardBenefitsWeekly Personal Training/Yoga, free virtual gym classes and discounted gym membershipsBi-Monthly activity budgets for every teamFlexible working times to fit around your life (early start = early finish) when requiredUnlimited puppy cuddles from our office dog, A.K.A "Chief Of Pats", MissyA focus on employee wellbeing - Social activities, End of day "switch off" for work life balance, and access to the Trideca Employee Assistance Program with free counselling services, health and wellbeing discountsOptional flu shots, paid for by usDirect and transparent access to our Managing Director and Leadership team. No hierarchical red tape hereWednesday cheese plattersIndividual Learning & Development budget for upskilling and keeping up with Industry trendsPersonalised training & development programs (We have had team members get new certifications, do toast masters and so much more) and discounts on Udemy CoursesRegular back to base days for all our offsite and remote team members

Trideca is a leading product, design and innovation consultancy providing services that help transform and empower businesses. We work with Australia's leading enterprise companies (including NAB, Optus, Medibank, Harvey Norman and many more) to provide meaningful contribution and value since 2009 our mission has been to change lives through amazing digital experiences, revolutionize our customer's businesses by creating game-changing technology and drive digital adoption by creating user value in everything we create. Working for us, you will be challenged to do things you have not done before, working on large scale projects to drive digital transformation for our enterprise clients across a variety of sectors. You will work with emerging technologies and tools that will help further your growth. We are fast-moving, collaboratively and rapidly growing. At Trideca , we get stuff done quickly- there is very little red tape that you need to navigate through to be successful in your role.We are looking for a Senior Project Manager to join our team permanently. We haveoffices in Melbourne, Sydney, Brisbane and Canberra and can consider people in any of thoselocationsAbout The RoleYou will be working alongside a mixture of Developers, Engineers, Testers, Product owners and more, in one of Australia's largest financial institutions.About YouTo be successful in this role, you must have:- Bachelor Degree or higher in Business or relevant field, a vendor certificate or 5years+ relevant industry experience- Lead scrums in achieving business outcomes- Organise work into features, epics and stories- Clearly define outcome scope and manage changes to scope- Manage and track budgets- Analyse and report on key risks and issues- Monitor, track and report on progress.- Manage dependencies across enterprise teams-Plan key deliverables and deliver those accordingly.- Drive project ceremonies to meet outcomes.- Cost Management - Manage financials to ensure achievement and accurate capture of planned project costs;- Breakdown of work streams, costs, benefits, timelines, resourcing requirements, risks and issues;- Ensure Compliance with NAB project delivery methodology and standardBenefitsWeekly Personal Training/Yoga, free virtual gym classes and discounted gym membershipsBi-Monthly activity budgets for every teamFlexible working times to fit around your life (early start = early finish) when requiredUnlimited puppy cuddles from our office dog, A.K.A "Chief Of Pats", MissyA focus on employee wellbeing - Social activities, End of day "switch off" for work life balance, and access to the Trideca Employee Assistance Program with free counselling services, health and wellbeing discountsOptional flu shots, paid for by usDirect and transparent access to our Managing Director and Leadership team. No hierarchical red tape hereWednesday cheese plattersIndividual Learning & Development budget for upskilling and keeping up with Industry trendsPersonalised training & development programs (We have had team members get new certifications, do toast masters and so much more) and discounts on Udemy CoursesRegular back to base days for all our offsite and remote team members

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• attach_money attach_money Salary not specified
• work_outline work_outline Full time position, Permanent position
• calendar_today calendar_today Closes 07 Jul 2024, 12:00 AM

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