Assistant Director, Visitor Engagement
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Job Title: Assistant Director, Visitor Engagement
Employment Type: Ongoing
Classification: Parliamentary Executive Level 1
Closing Date: 11:30pm AEDT, 2 July 2024
The OpportunityThe Department of Parliamentary Services (DPS) is recruiting for a Parliamentary Executive Level 1 Assistant Director, Visitor Engagement within Parliamentary Engagement Branch.
The Department of Parliamentary Services (DPS) is seeking a strategic, energetic, and experienced Assistant Director of Visitor Engagement to help lead the successful delivery of visitor services at Parliament House; build cooperation with diverse internal and external stakeholders; and deliver results in the context of a complex and changing environment.
The Assistant Director position will play a leadership role in enhancing Parliament House’s status as an iconic building and location of national significance to ensure that the public can experience the heart of Australian democracy. The role will focus on the delivery of key section strategic projects that seek to enhance engagement with the wider community.
The successful candidate will have a proven track record in leading large and diverse teams and managing engagement projects to achieve quality outcomes in a customer-facing role. Effective and respectful collaboration is critical to the success of the position - both internally with stakeholders and externally with visitors, dignitaries, and national institutions.
Job Specific Requirements:
• Work flexible to support the operations of the team.
• Obtain and maintain a Working with Vulnerable People registration.
• The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance.
At DPS, we acknowledge the value diversity brings. We are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We welcome applications from Aboriginal and Torres Strait Islander people, mature age people, people from diverse backgrounds and people with disability.
Classification: Parliamentary Executive Level 1
Branch: Parliamentary Engagement Branch
Section: Visitor Engagement
Immediate supervisor: Director, Visitor Engagement
Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Executive Level 1 classification. The duties will include, but are not limited to, the following:
1. Work with the Director, Visitor Engagement, to lead the successful delivery of visitor engagement services at Parliament House.
2. Manage operational delivery for the section, including oversight of rostering, procurement, booking systems and concierge services.
3. Establish and maintain strategic and productive collaboration with internal stakeholders, Security, Property, Catering, Human Resources, and IT sections, together with external stakeholders including the Department of the House of Representatives and the Department of the Senate.
4. Develop, and maintain section policies and procedures and ensure their timely compliance with Departmental frameworks and the goals of the Visitor Engagement team.
5. Support the Director in the leadership of the Visitor Engagement section, including developing capability, and managing performance, meeting health and safety obligations and training requirements.
6. Manage the delivery of tourism initiatives and projects for the branch.
7. Represent the Director, Visitor Engagement, as required, in a range of forums to ensure constructive collaboration and delivery of strategic goals.
Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.
Please upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department.
Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile . Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.
Our purpose and valuesWe proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.
Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.
Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.
What we can offerJoin our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:
• access to flexible work arrangements
• ongoing opportunities to learn and develop new capabilities
• a competitive remuneration package
• free secure underground parking
• free gym membership and access to recreational facilities
• on-site childcare, banking services, post office, value-for-money dining options and more.
An attractive salary, which could be negotiated with the successful candidate, is on offer.
Conditions of EmploymentEmployment opportunities at Department of Parliamentary Services are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:
• Australian citizenship – to be eligible for employment with DPS, applicants must be an Australian Citizen.
• Security clearance and character clearance – the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check.
• Health assessment – a pre-employment health assessment will be required where there are physical or medical requirements for the role.
Department of Parliamentary Services acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the elders past, present and emerging.
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