Customer Accounts Specialist

vor 4 Wochen

Mackay Regional, Österreich Caterpillar Financial Services Corporation Vollzeit

Career Area:

Finance

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Contacts customers to determine reason for payment delinquency and obtain payment commitment.

Responsibilities:

  • Maintaining accurate and thorough records of customer payment history and status of account.

  • Placing routine calls to customers as first point of contact to obtain payment for goods or services.

  • Take ownership of customer portfolio. Recognize calls requiring special handling or customized responses and escalating accordingly.

  • Use computerised system for tracking, information gathering and troubleshooting by working independently

Skills / Experience:

  • Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

  • Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

  • Conflict Management: Knowledge of managing conflicts; ability to anticipate, recognise, and deal effectively with existing or potential conflicts at the individual, group, or situation level.

  • Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

  • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.

  • Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

  • Outbound Processing: Knowledge of outbound processing; ability to utilize the approaches, tools and techniques for operating an outgoing customer interaction function (phone, email, postal mail, Internet, on-site).

  • Perseverance and Follow-Through: Knowledge of how to maintain and record contact with customers and prospects; ability to effectively continue an approach to a customer or customer group through repeated contacts and in spite of initial uncertainty about the outcome.

Degree Requirement

  • Degree or equivalent experience desired

Posting Dates:

May 27, 2024 - June 9, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community .


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