Customer Services Manager
vor 1 Monat
Job Brief:
Interactive Brokers (''IBKR''), a subsidiary of publicly-traded Interactive Brokers Group, Inc., based inGreenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, fi nancial advisors and introducing brokers. IBKR’s premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.
Interactive Brokers Australia Pty. Ltd, seeks high-level, serious individuals with the financial services industry background and professional demeanor suitable for interaction with an experienced and active clientele base. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements, and the ability to directly and indirectly supervise other representatives.
Responsibilities:
- Resolve routine and complex client service issues in a thorough and expeditious manner,utilizing sound judgment with an emphasis on courtesy.
- Client inquiries typically encompass a broad array of themes including:
- Operability of IB Trader Workstation, Web Trader and Mobile Trader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity, position transfers, and account administrative functions.
- Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment,expiration processing, and corporate actions.
- Margin calculations; Commission structure, interest and fee.
- Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues.
- Contribute to the development of client service systems, policies and procedures.
- Assist the Head of Customer Service Australia with supervising and overseeing thedevelopment and training of other staff within the team.
Skills Required:
- Bachelor’s or advanced degree. Preferably in business.
- Experience in financial services position (e.g., brokerage, banking, trading, exchange or clearing house) is essential - 3 years minimum
- Strong verbal and written communication skills to accommodate client inquiries directed via telephone, email or online chat.
- In depth understanding of the following financial instruments: stocks, securities options,futures, options on futures, foreign exchange and fixed income.
- Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies.
- Registrations: FINRA Series 7, 63 or ability to obtain licenses.
- Multi-language skills a plus.
- Some leadership or supervisory experience preferred but not essential
Salary Range is AUD 70,000 to 100,000
Employment Addres:205-227 George St THE ROCKS NSW 2000
#J-18808-Ljbffr-
Customer Service Manager
vor 2 Wochen
Sydney, Österreich PFD Food Services Pty Ltd VollzeitLocated in Chullora in our state of the art Distribution CentreDiscounted food, travel, movie tickets, entertainment, gym memberships + moreOngoing training, development & growth opportunitiesThere are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we...
-
Customer Success Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Genesis IT Recruitment VollzeitCustomer Success Manager / Service Delivery Manager Permanent Full TimeSydney CBD Office LocationHybrid Working ArrangementCompany Overview:A trusted and respected Cyber Security company specialising in comprehensive tools, expertise, and support to enhance organisations' security posture and readiness against evolving cyber threats.Position Overview:The...
-
Customer Service Manager
Vor 5 Tagen
Council of the City of Ryde, Österreich Myer Pty Ltd VollzeitJob no: 941731 Work type: Permanent / Full time Location: Macquarie From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be...
-
Customer Service Manager
Vor 5 Tagen
Blacktown City Council, Österreich Caruso's Natural Health VollzeitThe purpose of this advertisement is to make a connection. You see, we don’t know you by name, but we know a lot about you; You are self-motivated, have a positive “Can Do” attitude, are extremely organised, show initiative, you believe that a high-performing team can achieve more than anyone exceptional individual, a mature minded person who loves...
-
Customer Service Advisor
Vor 5 Tagen
North Shore, Österreich Charterhouse Recruitment (Australia) Vollzeit1 x Customer Service Advisor$55,000 + Super North Sydney, hybrid working after initial trainingFull comprehensive training providedOur client, an industry leader in professional services are seeking a highly professional and motivated individual to join their team in the capacity of customer service advisor. If you are enthusiastic, self-motivated and have a...
-
Customer Service Representative
vor 2 Wochen
Wagga Wagga City Council, Österreich PFD Food Services VollzeitHourly Rate + OT, loadings and allowances (where applicable) Discounted food, travel, movie tickets, entertainment, gym memberships + more Employee Education Assistance to further develop your career There are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of...
-
Customer Service Manager
vor 2 Wochen
Sydney, Österreich Workforce Australia for Individuals VollzeitIt's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people. We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people. ...
-
Customer Service Executive
Vor 5 Tagen
Sydney, Österreich TIME's group VollzeitManage season parking customer accounts and maintain an accurate and current customer databaseEffectively communicate with season parking customers via written and verbal communicationHandle complaints, provide appropriate solutions and alternatives within the stipulated time limits, and follow up to ensure resolutionMonitor and follow up on outstanding...
-
Customer Service Consultant
vor 2 Wochen
Sydney, Österreich ListSure VollzeitKey pointsExciting opportunity to join an innovative FinTech scale-up Backed by leading Australian financial institutionsFlexible working arrangementsCompany DescriptionListSure provides innovative funding solutions that remove the financial barriers when selling a home. Our mission is to make the home-selling process easier and more accessible for...
-
Customer Relationship Manager
vor 3 Wochen
Sydney, Österreich Marken VollzeitTitle:Customer Relationship ManagerJob Purpose:To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.Main Duties and Responsibilities:Develop excellent working relationships and communicate courteously with the customer in order to influence...
-
Customer Service Representative
vor 1 Woche
Sydney, Österreich Abbott Laboratories VollzeitWelcome to Abbott! We’re glad you’re here. We create better, healthier lives every day at Abbott, and we invite you to be part our journey. About us Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and...
-
Customer Service Officer | Forbes NSW
vor 2 Wochen
Forbes Shire Council, Österreich AGnVET Services Group VollzeitPlay a pivotal role in providing exceptional retail service to our customers Great opportunity for career growth Work in a strong rural sector-based business About the Role Bring your expertise in customer service and retail sales and join our friendly and committed team whilst gaining further experience in agricultural retail branch operations. Your main...
-
Customer Service Representative
Vor 5 Tagen
Sydney, Österreich CKE Restaurants VollzeitWHO WE ARE?Scape’svision is tobe the Earth’s best living company (so you can see straight off the bat we are a conservative bunch!). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique,...
-
Customer Service Specialist
Vor 5 Tagen
Sydney, Österreich Metso Corporation VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Service Specialist Primary Location: Eagle Farm, Brisbane, QLD, AU Tomago, NSW, AU Sydney, NSW, AU Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the...
-
Customer Success Manager
vor 1 Monat
Sydney, Österreich Noggin Pty VollzeitWhy become a Customer Success Manager at Noggin? Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...
-
Customer Success Manager
Vor 2 Tagen
North Sydney Council, Österreich Workday, Inc. Vollzeit1. Provide the best possible experience on our site2. Collect statistics to optimize site functionality At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our...
-
Customer Success Manager
Vor 2 Tagen
Sydney, Österreich Aerologix Pty VollzeitGet notified about new Customer Director jobs in United States. 30,000+ Customer Director Jobs in United States Director, Customer Experience Design and OperationsCustomer Support Director (Relocation Expense Provided to LA)Customer Support Director (Relocation Expense Provided to LA)Customer Support Director (Relocation Expense Provided to LA)Customer...
-
Transaction Services Assistant Manager or Manager
vor 4 Wochen
North Sydney Council, Österreich Mazars Australia VollzeitTransaction Services Assistant Manager or ManagerJoin our growing service line - Finanal Advisory ServicesA globally inegrated audit, tax and advisory firmHybrid working arrangements with flexible hours Transaction Services Assistant Manager or Manager Opportunity - North Sydney The Mazars’ Financial Advisory team has an opportunity for a Transaction...
-
Customer Service
vor 2 Wochen
City of Parramatta Council, Österreich SuperCare VollzeitCustomer Service / Onboarding ConsultantSuperCare Overview:Join our dynamic team at SuperCare, a leading provider dedicated to assisting eligible patients with the early release of their Superannuation for medical treatment costs. We pride ourselves on delivering exceptional customer service and building strong relationships with our clients. As we continue...
-
Customer Success Manager
Vor 2 Tagen
Sydney, Österreich dotdigital VollzeitWe are looking for a dynamic and results-driven Customer Success Manager to join our team at Dotdigital! As a Customer Success Manager, you will be responsible for developing and executing strategies to drive revenue growth and ensure customer success for our top-tier clients.This role provides leadership in post-sales customer activity, with responsibility...
