Casual Customer Services Advisor

vor 3 Wochen

Toowoomba, Österreich The State of Queensland Vollzeit
Casual Customer Services Advisor (Cross-Channel)

Transport and Main Roads (Organisation site )
Southern; Customer Services; Customer Services Safety & Regulation; Toowoomba

We are seeking applications from customer service professionals who can positively contribute to the operations of the Toowoomba Customer Service Centre in a casual capacity. If you are energetic, enthusiastic and flexible, then we invite you to apply

In the role of Customer Service Advisor, you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients through a variety of channels; and support the development of customer service functions by piloting initiatives to improve the customer experience.

As Customer Service Advisor you will use your ability, knowledge and experience to:
• Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels (including phone, online and face to face).
• Deliver government services including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licencing, deceased estates, vessel registration and a range of other customer services.
• Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialist and locations, where appropriate.
• Promote, encourage and support customers' usage of self-service and referral to other services, to support customers efficiently.
• Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery.
• Exercise discretion to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.
• Contribute to ensuring the integrity and accuracy of information through reviewing and authorising transactions to confirm that quality assurance requirements have been met, and transactions have been processed accurately and in accordance with TMR policies and procedures.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to customer service officers and trainees in customer services, systems and products.
• In the circumstances where the Senior Advisor (Customer Service) is absent for a limited period of time you may be asked to supervise the operations of a customer service centre.

This position reports to the Senior Advisor and has no direct reports.

Applications to remain current for 12 months.

Job Ad Reference: QLD/567675/24

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

  • Keyword
    Please use * for wildcard searches.
  • Search exact phrase
    Check to search for the exact phrase. Uncheck to return jobs that contain any of the keywords.
  • Location
    Hold down the control (Ctrl) button and use your computer mouse to select multiple options
  • Occupational group
    Hold down the control (Ctrl) button and use your computer mouse to select multiple options
Salary (yearly) Leave blank if you are searching for casual jobs
  • Minimum
  • Maximum
Total Remuneration Only used for Senior Medical or Executive positions

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.

#J-18808-Ljbffr

  • Service Advisor

    vor 1 Monat

    Toowoomba City, Österreich A.P. Eagers Limited Vollzeit

    West-Star Motors have a vacancy for aService Advisorto join the teamworking with brands such asBYD, MG, Mercedes Benz, Hyundai and Renault.As a Service Advisor you will act as the main contact between the Dealership and the customer, for the repair and service maintenance of their vehicles.The successful applicant will demonstrate a professional approach,...

  • Service Advisor

    vor 4 Wochen

    Toowoomba City, Österreich A.P. Eagers Limited Vollzeit

    West-Star Motors have a vacancy for aService Advisorto join the teamworking with brands such asBYD, MG, Mercedes Benz, Hyundai and Renault.As a Service Advisor you will act as the main contact between the Dealership and the customer, for the repair and service maintenance of their vehicles.The successful applicant will demonstrate a professional approach,...

  • Customer Service Coordinator

    Vor 3 Tagen

    Toowoomba, Österreich CIVILMART Vollzeit

    Customer Service Coordinator - Toowoomba Posted: 27/05/2024 Closing Date: 28/06/2024 Job Type: Permanent - Full Time Location: Toowoomba Job Category: Customer Service Civilmart is an Australian owned national manufacturer of civil concrete products supplying to sectors such as residential development, local governments, water authorities, civil...

  • Customer Service Representative

    Vor 3 Tagen

    Toowoomba, Österreich Insurance Australia Group Limited Vollzeit

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Make a difference as a Customer Service RepresentativeJoin WFI, part of IAG, the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready? YOUR ROLE We have an opportunity for multiple Customer Service...

  • Despatch Customer Service Coordinator

    Vor 3 Tagen

    Toowoomba, Österreich CIVILMART Vollzeit

    Civilmart is an Australian owned national manufacturer of civil concrete products supplying to sectors such as residential development, local governments, water authorities, civil infrastructure, irrigation, the plumbing, and drainage market. We are renowned for being one of the largest producers of precast concrete in Australia! With our operations now...

  • Marketing Advisor

    vor 3 Wochen

    Toowoomba, Österreich Healthy Lifestyles Australia Vollzeit

    Position: 1 x Part Time Marketing Advisor Location: Toowoomba Closing date for applications: Monday 24th June, 2024 We have an amazing opportunity for a dedicated Marketing Advisor to join our friendly and supportive team. Healthy Lifestyles Australia (HLA) has provided dietetic/nutrition, exercise physiology and diabetes education services in Queensland for...

  • Marketing Advisor

    vor 1 Monat

    Toowoomba, Österreich Healthy Lifestyles Australia Vollzeit

    Job details Here’s how the job details align with yourprofile . PayJob type Part-time Shift and schedule 8 hour shift   Location Toowoomba QLD   Full job descriptionLocation: ToowoombaClosing date for applications: Monday 24th June, 2024We have an amazing opportunity for a dedicated Marketing Advisor to join our friendly and supportive...

  • Service Specialist

    vor 2 Wochen

    Toowoomba, Österreich Aon Risk Services Australia Limited Vollzeit

    Posting Description Hybrid working arrangement. Start your insurance career with a market leader! Be part of a fun and high performing team! Service Specialist | Toowoomba We are seeking a Service Specialist to join our high performing National Team, which specialises in the delivery of best-in-class risk management solutions for mid-market clients. We...

  • Casual First Aid Trainer

    vor 1 Monat

    Toowoomba, Österreich Stjohnqld Vollzeit

    Workplace Training & Assessment (Education & Training) Casual/Vacation Add expected salary to your profile for insights St John Ambulance Qld (St John Qld) is one of the world's most iconic charitable humanitarian organisation. St John Qld has been enhancing the lives of Queenslanders and building safe and resilient communities for over 140 years in...

  • Casual First Aid Trainer

    vor 4 Wochen

    Toowoomba, Österreich Stjohnqld Vollzeit

    Workplace Training & Assessment (Education & Training) Casual/Vacation Add expected salary to your profile for insights St John Ambulance Qld (St John Qld) is one of the world's most iconic charitable humanitarian organisation. St John Qld has been enhancing the lives of Queenslanders and building safe and resilient communities for over 140 years in...

  • Team Member

    vor 2 Wochen

    Toowoomba, Österreich EG Group Vollzeit

    Casual EmploymentCasual Pay Rate: $32.76 Adult pay rate aged 20yrs & over (junior rates apply to anyone under the age of 20)Location: Toowoomba, 4350We are currently looking for Team Members to join our frontline Fuel team at our Toowoomba store. We are dedicated to putting the customer first and creating great experiences to keep them coming back for...

  • Team Member

    Vor 3 Tagen

    Toowoomba, Österreich EG Group Vollzeit

    Casual EmploymentCasual Pay Rate: $32.76 Adult pay rate aged 20yrs & over (junior rates apply to anyone under the age of 20)Location: Toowoomba, 4350We are currently looking for Team Members to join our frontline Fuel team at our Toowoomba store. We are dedicated to putting the customer first and creating great experiences to keep them coming back for...

  • Casual Banking Consultant, Toowoomba QLD

    vor 2 Wochen

    Toowoomba City, Österreich Australia and New Zealand Banking Group Limited Vollzeit

    Select how often (in days) to receive an alert:Department:AR Branch NetworkDivision:Australia RetailLocation:ToowoombaAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Banking Consultant in our Australia...

  • Service Specialist

    vor 2 Wochen

    Toowoomba, Österreich Aon Hewitt Vollzeit

    Hybrid working arrangement.Start your insurance career with a market leader!Be part of a fun and high performing team!Service Specialist | ToowoombaWe are seeking a Service Specialist to join our high performing National Team, which specialises in the delivery of best-in-class risk management solutions for mid-market clients. We have an extensive presence...

  • Supervisor - Resident Field Service

    vor 3 Wochen

    Toowoomba, Österreich Komatsu Vollzeit

    The Opportunity:Due to an internal movement, we’re currently seeking the expertise of a highly passionate and motivated people-leader to become our newest Field Service Supervisor. Within this role, you will be responsible for the operation of all Field Service activities, ensuring they run safely, efficiently, and profitably while offering genuine...

  • Public Trust Officer

    vor 3 Wochen

    Toowoomba, Österreich The State of Queensland Vollzeit

    Are you proactive with a flair for customer service? We currently have a permanent opportunity for a Public Trust Officer in Toowoomba, come join our Customer Experience and Delivery program. Here, you will be at the heart of customer interactions, addressing complex situations to create positive impacts. Use your empathy, resilience, and financial acumen to...

  • Road Crew

    vor 1 Monat

    Toowoomba, Österreich Armaguard Group Vollzeit

    Working at Linfox Armaguard Group is more than just a job. You become part of a dynamic, multi-skilled team that helps you reach your full potential. Job no: 498634 Work type: Casual Company: ProsegurLocation: Toowoomba Advertised: 22 May 2024 AUS Eastern Standard TimeApplications close:Apply now Operating since 1938, Linfox Armaguard Group has...

  • Road Crew

    vor 4 Wochen

    Toowoomba, Österreich Armaguard Group Vollzeit

    Working at Linfox Armaguard Group is more than just a job. You become part of a dynamic, multi-skilled team that helps you reach your full potential. Job no: 498634 Work type: Casual Company: ProsegurLocation: Toowoomba Advertised: 22 May 2024 AUS Eastern Standard TimeApplications close:Apply now Operating since 1938, Linfox Armaguard Group has...

  • Senior Manager Activity, Costing

    Vor 3 Tagen

    Toowoomba, Österreich The State of Queensland Vollzeit

    We are seeking an innovative Senior Manager for our Activity, Costing and Evaluation Services (ACES) within Darling Downs Health. If you have highly developed management and supervisory skills with an ability to effectively lead, inspire and mange project teams, please apply!You will lead the management of the health funding system, activity-based costing...

  • Cleaning Supervisor

    vor 2 Wochen

    Toowoomba, Österreich ARA Property Services Vollzeit

    Site Supervisor Location: Toowoomba Employment Type : Full Time ARA Property Services is a highly reputable company that is in an expansion phase. We provide cleaning services to commercial premises Australia wide. Join Our Team. Exciting Employment Opportunity for a Talented QLD Leading Hand / Supervisor in the Thriving Service Industry! Position...