Systems Engineer
vor 4 Wochen
Help Desk & IT Support (Information & Communication Technology)
Job Title: Systems Analyst / Engineer - Endpoint TSDL (Technical Lead).
- Must be an Australian Citizen.
- NV1 Security Clearance is required.
- The role is based in Sydney, Australia.
Job Summary:
- The Position will be a technical service delivery lead for Modern device management & Seamless collaboration.
- Hands-on experience in software deployment & Patch rollout via systems Management tools like Config Mgr., Intune, etc preferred.
- Act as a point of contact Troubleshoot infrastructure & client issues to ensure compliance. C Assess, Plan and upgrade systems management tool to ensure its evergreen and new features are explored.
- Candidate with 8 to 11 years of strong experience in Microsoft 365 stack on Intune, Endpoint Manager, Office 365, and Collaboration tools.
- Experience in managing a team of 20 or more members is preferred.
- Set career path, training, and engagement of people in their respective domains as well as cross-functional.
- Rewards & Recognition for the outstanding performers to ensure motivation
- Accountable for achieving delivery goals (customer-specific SLA as well as KPIs) in large and complex enterprise environments involving the use of different tools and technologies
- Drive technology Roadmap for client estate and future state of operations
- Drive client satisfaction using continuous service improvements in technology & process
- Period reporting of SLA / KPIs and monthly service performance review with customers
- Engage with clients on business needs and build necessary IT solutions/improvements/scope extension
- Represent End-user computing & workspace teams in client / external audits
- Develop the Standard processes for Incident and change management as to be followed in operations for the End-user computing group and adherence to ITIL guidelines
- Define, measure & report productivity and quality KPIs (and related KPI goals), for the team as well as the mechanism to track them
- Identify cost optimization opportunities via automation and drive efficiency.
You will be successful in this role if you have:
- NV1 Security Clearance is required.
- Must be an Australian Citizen
- Strong understanding of ITIL, specific to Change & Release management.
- Experience in managing large-scale transition projects.
- Customer-facing presentation and consulting skills
- Strong knowledge of Microsoft PowerShell
- Any Microsoft 365 certifications are preferred.
Which of the following statements best describes your right to work in Australia?
What's your expected annual base salary?
Do you hold Australian Security Clearance?
How many years' experience do you have as a Microsoft 365 Administrator?
How many years' experience do you have as a Microsoft 365 Engineer?
Unisys is a technology solutions company that delivers successful outcomes for the most demanding organizations around the world. Unisys offerings include digital workplace solutions, cloud and infrastructure solutions, enterprise computing solutions and business process solutions. For more information on how Unisys delivers for its clients across the commercial, financial services and government sectors, visit unisys.com.
Unisys is a technology solutions company that delivers successful outcomes for the most demanding organizations around the world. Unisys offerings include digital workplace solutions, cloud and infrastructure solutions, enterprise computing solutions and business process solutions. For more information on how Unisys delivers for its clients across the commercial, financial services and government sectors, visit unisys.com.
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