Customer Service Consultant
Vor 4 Tagen
WHO WE ARE (WHY WE EXIST)
Cargo Crew’s mission is to ethically and sustainably, build brands through the design, manufacture and supply of a range of quality modern uniforms that clients and their staff want to wear.
OUR CULTURE
Cargo Crew is an energetic and inspirational workplace where no day is the same. A creative & nurturing culture, we love coming to work.
We value innovation, ethical behaviour, passion, openness, ability to execute and perseverance. We work with people who embrace these same values - this includes staff, clients and supply partners.
At Cargo Crew, we are deeply passionate about building brands through designing and producing quality uniforms, that clients and their staff want to wear and deliver inspiration and value. We pride ourselves on uniform design, style, quality and customer service and experience
THE ROLE
The Customer Service and Support team is a pivotal team at Cargo Crew, ensuring that our customer needs are repeatedly exceeded and resolved in an efficient and professional manner.
The Customer Service Consultant role is key to contributing to this reputation and being the first point of contact for many of our customers over phone, webchat and email – This role is the virtual face of Cargo Crew
The Customer Service Consultant switches context rapidly, whether its customer to customer, geography to geography or from phone to email, this role is an expert in juggling the problems to solve.
Being customer obsessed is at this roles core, so it is only natural the insights the Customer Service Consultant is surfacing daily help Cargo Crew continually evolve their products, services and processes.
DOES THIS SOUND LIKE YOU?
- You will have previous experience in a customer facing environment that is fast-paced and ever changing.
- With high attention to detail and problem-solving skills, you will have exceptional communication skills (verbal & written) with demonstrated ability to deliver a service that promotes customer loyalty and advocacy.
- Working within a team with a can-do positive attitude you are able to navigate between systems and applications to source relevant information.
- Strongly customer centric, your ability to showcase your resilience when dealing with challenging situations and a high level of problem resolution skills to resolve customer enquiries in a timely manner is a must.
- The digital stuff, being tech-savvy comes naturally to you. We use a variety of systems, such as HubSpot and Slack (previous experience with these would give you bonus points)
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