Customer Service

Customer Service & Sales Support page is loaded Customer Service & Sales Support Apply locations East Melbourne - Jolimont Road posted on Posted 2 Days Ago job requisition id R4999

Chemiplas Australia

Chemiplas, an Azelis company, is one of the largest suppliers of raw materials, ingredients and advanced technologies to the Australasian region.

We work closely with our global supply partners, ensuring a solutions-based service for our clients. Through innovation, specialisation and the flexibility to meet our customers' needs, Chemiplas is with you every step of the way, from concept to finished product.

People are our key assets — that’s what we believe in. We embrace change as an invaluable opportunity to grow, learn and become ever better at what we do. And with a team that’s united in passion, vision, and values, we believe that we are able to work together to achieve everything we set our minds to. The Life Sciences and Chemicals industry is ripe for disruption, and we are looking for like-minded enthusiastic, and innovative people who are thirsty for a challenge to join us in making a difference.

Customer Service & Sales Support

The Customer Service & Sales Support is responsible for processing customer sales orders, and managing the process through to delivery, ensuring customer satisfaction and loyalty through operational expertise. This role interacts with both Commercial and Operational Teams, ensuring the image of the company is promoted effectively and professionally.

The Customer Service & Sales Support reports directly to Customer Service & Logistics Manager.

This role will be based in Melbourne, Australia.

Customer Service

• Provide a high level of customer service at all stages from initial contact with the customer to order delivery.

• Receive orders from customers and accurately enter onto ERP system in order to ensure customers’ requirements are recorded and that these can be met.

• Address queries from customers, ensuring they are handled in a professional manner.

• Regularly liaise with all departments and customers in order to monitor orders and manage critical issues around logistics and administration e.g. changes on dispatch and delivery.

• Provide and arrange pricing and quotations for customers on authority from Sales team members.

• Ensure that technical and safety information is readily available to all team members.

• Liaison with finance/administration staff in an effective and co-operative manner

• Liaise with warehouse staff and carriers to ensure all customer requirements are met.

• Compile information and prepare reports for Customers and Account Managers

• Assist in the training and induction of new staff as required.

Inventory Control

• Manage stock levels based on guidelines agreed with the Sales Manager / Product Managers and orders from Principals through internal liaison.

• Timely and accurate processing of Pick Slips/Delivery Instructions to Warehouses & Carriers.

• Release Pick Slips to generate Invoices and Credits on a daily basis once dispatch details have been confirmed.

• Daily reconciliation of warehouse dispatch advice employing zero tolerance Batch-Match stock integrity policy.

• Processing Stock Transfers promptly and accurately recosting stock at receipt.

General

• Assisting other Customer Service & Sales Support staff when required to ensure tasks are completed efficiently and

• consistently.

• Other duties as directed by immediate Manager or other senior Chemiplas management.

Purchasing

• Accurate and timely data input and generation of Indent Purchase & Sales contracts as determined by prime orders.

• Forwarding of prime orders to overseas and local principals.

• Forwarding relevant information to internal departments for forward exchange and letter of credit requirements as required.

• Checking Costings, ensuring all relevant on-costs have been included

• Shipment tracking and processing

• Operational experience in Supply Chain

• Ability to influence and achieve results through others

• Ability to liaise with people at all levels both internally and externally

• Advanced user of various IT tools & ERP systems

• Passionate about achieving goals/targets

• High service level standards

• Strong ability and willingness to methodically work with customers, suppliers and staff in solving logistics matters

• Excellent organisational skills, ability to prioritise tasks, issues and informational requirements to ensure the company consistently exceeds

• Team player but with the ability to work independently

• Ability to adapt to new & changing requirements and a flexible approach to working under pressure

• Strong communication skills

Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry, present in 63 countries across the globe with over 3,800 employees. Our knowledgeable teams of industry, market and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals. We offer a lateral value chain of complementary products to more than 59,000 customers, supported by +2,700 principal relationships, creating a turnover of €4.1 billion (2022). Azelis Group NV is listed on Euronext Brussels under ticker AZE.

Across our extensive network of more than 60 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated, and unique digital service to local customers and attractive -business opportunities to principals. Top industry-rated by Sustainalytics, Azelis is a leader in sustainability. We believe in building and nurturing solid, honest and transparent relationships with our people and partners.

Impact through ideas. Innovation through formulation.

Azelis Americas is an equal opportunity workplace. Individuals seeking employment are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. You can view the EEOC Know Your Rights poster here .

Azelis Americas’ U.S. entities participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Azelis is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Azelis Americas is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at human.resources@azelis.com.