Customer Service Manager
Vor 3 Tagen
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
Reporting to the Operations Managers (Vic) you will effectively lead and manage the Hardings Customer Service Team and overall Customer service function.
You will also be ensuring customer SLAs are achieved, managing performance metrics, risk management, financial planning, and people management.
What you’ll do
- E fficient allocation, supervision, leadership, development of customer service team members
- Ensuring customer service team have the necessary skills to perform their work efficiently and that all team members are cross trained in all aspects of customer service functions
- Driving strong customer experience standards, achieving SLA’s & KPI’s to deliver successful outcomes
- Ensuring all customer orders are processed correctly in a timely manner to ensure warehouse cut-off times are met to allow the warehouses to operate efficiently
- Liaising with suppliers and other internal and external parties regarding charge throughs; stock allocations and special event ordering requirements
- Development and preparation of key performance indicators for the department as well as preparation of monthly management reports
- Management of customer claims to ensure fast and efficient resolution
- Management of the liaison between Trade suppliers and customer groups and ensuring resolution of issues
What you’ll bring
- High volume call centre experience
- Experience dealing with difficult stakeholders
- Proven involvement in leading and developing teams
- Strong attention to detail with the ability to challenge the status quo and improve process and procedures
- Ability to work as part of a team and foster positive key stakeholder relationships
- Previous experience in a trade environment and associated products (beneficial but not essential)
What we can offer you
- An extra week of annual leave each year after 12 months of service
- Training and Development
- We’re BIG on flexible working and will consider flexible working arrangements
About Us
Built upon a foundation of old-school values since opening for business in 1958, Hardings Hardware is a leading choice for builders and renovators.
Our commitment to stocking the best brands at the lowest prices is renowned throughout the trade and matched by a commitment to providing exemplary customer service and product advice in everything we do.
Hardings Hardware service and deliver from its network of eight locations in Sydney, Melbourne, Brisbane and Adelaide with an extensive range of Cooking appliances, hot water, heating, Bathroom and Laundry fittings, door furniture and Building materials.
Hardings Hardware is a wholly owned entity of Metcash Limited.
If you feel you have what it takes to join us and build your career, we want to hear from you
#J-18808-Ljbffr-
Customer Service Repreentative
vor 3 Wochen
Melbourne, Österreich BFV Service GmbH VollzeitMinutes to Seconds Pty Ltd - Melbourne, VIC JOB DESCRIPTION About the jobAt Minutes to Seconds, we match people having great skills with tailor-fitted jobs to achieve well-deserved success. We know how to match people to the right job roles to create that perfect fit. This changes the dynamics of business success and catalyzes the growth of individuals. Our...
-
Customer Service Manager
Vor 4 Tagen
Melbourne, Österreich DXC Technology VollzeitJob Description:DXC Claims Management has been specialising in workersâ compensation claims management for over 16 years, and we have an impressive track record of excellence in service delivery and innovation. We aim to return people to work and health as quickly and effectively as possible.By providing the right services at the right time, DXC gives...
-
Customer Service Representative
Vor 3 Tagen
Melbourne, Österreich Woodforde Group VollzeitYour Organisation Working as part of the Customer Service Team, this is an opportunity to join a family owned and operated wholesale and distribution company.Based in Mount Waverley, they value employee engagement and support and prioritize looking after their valued staff.Your Role Reporting into the Customer Service Manager, your role will involve:...
-
Customer Service Officer
Vor 2 Tagen
Melbourne, Österreich Hume City Council VollzeitHume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.The Customer Service Officer is responsible for providing a positive customer service experience as first point of contact to Council’s...
-
Customer Service Representative
vor 3 Wochen
Melbourne, Österreich Eightcap VollzeitEightcap is an Australian online financial trading Company that specialises in foreign exchange (forex) and contract for difference (CFD) trading, offering over 250 tradable instruments to retail clients. The Company is headquartered in Melbourne, Australia and has support offices in the UK and Bulgaria.Quickly becoming a leader in its field, the Company has...
-
Customer Service Consultant
vor 6 Stunden
Melbourne, Österreich Rentokil Initial VollzeitWe have an exciting opportunity available for Customer Service roles in our team in Port Melbourne. We will provide full training so if you are looking to start your career in the customer service space then look no further!We do require the successful candidate to be based in Melbourne, Victoria as this role will be based out of our office in Port...
-
Customer Service Consultant
Vor 3 Tagen
Melbourne, Österreich CreditorWatch VollzeitWho are we?So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.As a commercial credit...
-
Customer Service Consultant
vor 6 Stunden
Melbourne, Österreich CreditorWatch VollzeitWho are we?So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.As a commercial credit reporting...
-
Customer Service
Vor 2 Tagen
Melbourne, Österreich ISTITUTO MARANGONI VollzeitAt RACV we are people who care, we’re part of people’s every day – making a positive impact in their homes, on the road and on holidays. We’ve built on our roadside history and been there for our customers and members for more than 115 years. Join the RACV team as a Customer Service & Sales Team Manager in this newly created opportunity in...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Noggin Pty VollzeitWhy become a Customer Success Manager at Noggin?Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Noggin Pty VollzeitWhy become a Customer Success Manager at Noggin?Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...
-
Customer Service Supervisor
vor 4 Wochen
Melbourne, Österreich Country Road VollzeitWe seek only the best candidates who are passionate brand ambassadors and determined to contribute to our team's performance. We are always on the look-out for dedicated, fashion forward and like-minded individuals! Apply now Job no: 995580 Work type: Full-Time Location: Melbourne - CBD & Inner Categories: Customer Service The Customer Service...
-
Customer Service Supervisor
vor 4 Wochen
Melbourne, Österreich Country Road VollzeitWe seek only the best candidates who are passionate brand ambassadors and determined to contribute to our team's performance. We are always on the look-out for dedicated, fashion forward and like-minded individuals! Apply now Job no: 995580 Work type: Full-Time Location: Melbourne - CBD & Inner Categories: Customer Service The Customer Service...
-
Customer Relations Manager
vor 2 Wochen
Melbourne, Österreich Taipan VollzeitDemand for our products and services means we currently have an opening for an additional Customer Relations Manager based out of our Perth branch travelling and working with customers throughout Western Australia.If you like the thought of working within our Customer Service Team and have experience in the hydraulics industry, then this is the position for...
-
Customer Connections Manager
Vor 3 Tagen
Melbourne, Österreich Citipower And Powercor VollzeitThe Customer Connections Manager role at Powercor - Citipower in Melbourne, VIC, Australia involves leading the Customer Connections team to ensure successful processes from end to end. Key responsibilities include: Optimizing team capability Driving strategic initiatives Maintaining client relationships The ideal candidate should have experience in: The...
-
EComm Customer Service Representative
Vor 3 Tagen
Melbourne, Österreich IPA Group VollzeitDo you have a passion for beauty products and a knack for exceptional customer service? 14th June, 2024 Are you ready to join the e.l.f.ing dream team?Do you have a passion for beauty products and a knack for exceptional customer service? If so, we want to hear from you! We're seeking a passionate and detail-oriented Ecommerce Customer Service Representative...
-
Customer Service Executive
Vor 3 Tagen
Melbourne, Österreich BTi Logistics VollzeitA brand new opportunity has arisen within our Customer Service department and we are looking for a self motivated, energetic and experienced Customer Service Executive for the Freight Forwarding and Logistics industry.The role of a Customer Service Executive will be to work closely with the Imports, Sales & Customs departments and liaise with both current...
-
Customer Service and Support
vor 6 Stunden
Melbourne, Österreich Cargo Crew VollzeitThe Customer Service role is the first point of contact for our customers over phone, webchat & email. This role is the virtual face of Cargo Crew! Being customer obsessed is at this roles core, so it's only natural the insights the Customer Service Consultant is surfacing daily help Cargo Crew continually evolve their products & service.Hybrid Role (remote...
-
Vip Customer Service Representative
Vor 3 Tagen
Melbourne, Österreich Cremornedigitalhub VollzeitCustomer Service & Call Centre Source: uWorkin JOB DESCRIPTION Are you a natural people-person with a passion for customer service? Do you thrive in a fast-paced, dynamic environment? If so, we want you to join our fun and tight-knit team as a VIP customer service representative!Your role with us:As a VIP customer service representative, you'll be the face...
-
Customer Vulnerability Manager
Vor 3 Tagen
Melbourne, Österreich AGL Energy VollzeitCustomer Vulnerability Manager page is loaded Customer Vulnerability Manager Apply locations Melbourne Corporate time type Full time posted on Posted Yesterday job requisition id R-0017938 Join the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more...
