Senior Business Analyst

Business/Systems Analysts (Information & Communication Technology)

Full time

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The Senior Business Analyst plays a pivotal role in driving business efficiencies and continue to develop and innovate systems to maintain Plan Partners as the leader in the sector by driving down cost and enhancing customer and service provider experience consistent with Plan Partners’ customer value proposition. 

The role includes the configuration and use of BPM tools according to defined modelling methods. Competencies in identifying the current state of processes, documenting models of the processes, and facilitating stakeholder groups to consensus regarding new business process designs will be essential within this role. This role will use techniques that enable successful implementation of business process changes to solve problems or implement opportunities, utilising various approaches to understanding the current state.

These can include workshops, statistical analysis, process monitoring, functional data collection, time and motion studies, work sampling studies, data analysis, root cause analysis, business rules and regulatory analysis.

Partnering with all levels of the business, the Senior Business Analyst will lead the identification of business requirement, design function requirement and delivering the solutions. Additionally, providing business insights through weekly and monthly reporting. (testing and successful implementation).

Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, the first participant was signed up in October 2016 and since then have rapidly grown to become one of Australia’s leading experts in NDIS Plan Management and Support Coordination.

We are leading provider of plan management and support services, and our purpose is to enable people with disability to live the life they want. We’re making a difference to people with disability, by taking care of the administration of their NDIS plans, providing guidance and advice, and allowing them to focus on what’s really important getting on with getting the most out of life. Our ambition is to be Australia’s number 1 provider of support and care plan management for people striving to achieve their life goals.

Key Responsibilities

Business Process analysis and improvement

Requirement Elicitation and Documentation:

• Elicit requirements through various methods such as interviews, workshops, surveys, and business process descriptions.
• Document requirements in various artifacts including business requirements, functional requirements, use cases, and interface designs.
• Capture and document AS-IS and TO-BE business processes.
• Configure and set up BPM (Business Process Management) tools as necessary to support all documentation ongoing.

Collaboration and Communication:

• Proactively communicate and collaborate with internal stakeholders to analyse information needs and functional requirements.
• Work closely with stakeholders across all business units to identify and analyse core business processes and workflows.
• Collaborate with technology partners and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs to define the solution.
• Explore and leverage the existing Salesforce platform to deliver business efficiencies.

Project Management:

• Project manage the delivery of initiatives and new solutions, ensuring timely and successful implementation.

Risk Identification and Management:

• Identify issues and risks related to business processes and solutions and develop mitigation strategies.

Process Improvement and Quality Assurance:

• Use industry-standard business improvement methodologies to deliver desired business outcomes.
• Provide the business with the capability for process improvement analysis, diagnostics, and solutions.
• Conduct quality assessments of AS-IS and TO-BE business processes according to defined methods.

Internal Reporting

• Interrogation of data to drive business growth, profitability and efficiency.
• Present individual performance data to appropriate leaders to improve performance management.
• Define metrics and key performance indicators (KPIs) to measure the impact and effectiveness of initiatives, establishing a framework for benefits realisation.
• Provide ad hoc reports as required.

Ensure KPI’s are achieved

• Prioritise workload to meet contractual obligations and agreed timeframes.
• Seek technical assistance and support as required to meet administration and service requirements.
• Maintain an organised file management system to enable team access as required.
• Stakeholder evaluation of process delivery and performance
• Process optimisation effectiveness.
• Project success rates
• Ongoing management of enhancement requests and implementations.
• Number of iterations of requirements revision

Strive for continuous service improvement

• Seek and suggest service and process improvements.
• Apply new systems and procedures promptly.
• Demonstrates a bias for action and takes ownership for tasks, goals and decisions to ensure completion and achievement of quality results.
• Work to maintain a high standard, challenge the status quo and identify opportunities to add value, to align process and take action for the continuous improvement of PSS.

Position Criteria

Capabilities and Behaviours

• Strong analytical skills
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group including subject matter experts, manager, executives and technical resources.
• A demonstrated ability to solve problems

Knowledge and Experience

• Strong analytical skills, including a thorough understanding how to interpret customer business needs and translate them into practical application and operational solutions.
• Meticulous attention to detail and a commitment to accuracy.
• Strong organisational skills, with the ability to manage competing priorities and meet tight deadlines.
• Excellent computer skills and experience using range business applications such as MS Office, CRM and ERP system. Salesforce experience would be advantageous.
• At least 2-3 years’ experience as a Business Analyst or Process Analyst, on projects
• Demonstrable experience in Business Process Modelling repositories and Business Process Improvement (Prime is preferrable)
• Demonstrated experience in identifying impacts and linkages to the business strategies, organisation and its people, data and systems, business policies and business rules, as well as the physical assets of the business.
• Experience facilitating workshops and focus groups.
• Experience developing instructional and procedural documentation and presentations.

Qualifications

• Tertiary qualifications in Information Technology, and/or business-related discipline.

What we can offer you:

• Our strong people-first culture
• Flexible/hybrid working to enhance your work/life balance
• Novated lease benefits and discounts
• 12 weeks Paid Parental leave and access to our Parents Portal
• Exempt Employee Share Plan
• Paid Income Protection Insurance under MMSG default Super plan
• Access to a broad range of learning and development programs
• Access to Employee Assistance Program and annual Flu vaccination
• Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

Please note only shortlisted applicants will be contacted and all successful candidates will undergo a National Police check and credit checks and must provide a valid Working with Children check.

Plan Partners began in 2017 with just four people working out of a tiny office in Blacktown, Sydney. And through a shared faith in the potential of the NDIS and the difference this could make to people with disability, our small team quickly grew into a national presence.

Today, we’re Australia’s leading provider for plan management and support coordination with five offices across Australia, supporting thousands of customers with their plans and funding. But our values are still grounded in the same principles we set out with. That behind every NDIS plan, there’s a story. A story of dreams and goals. These are the things that drive us. Because, together, we can make them possible.

Plan Partners began in 2017 with just four people working out of a tiny office in Blacktown, Sydney. And through a shared faith in the potential of the NDIS and the difference this could make to people with disability, our small team quickly grew into a national presence.

Today, we’re Australia’s leading provider for plan management and support coordination with five offices across Australia, supporting thousands of customers with their plans and funding. But our values are still grounded in the same principles we set out with. That behind every NDIS plan, there’s a story. A story of dreams and goals. These are the things that drive us. Because, together, we can make them possible.

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