Part-time Customer Support Specialist
Vor 3 Tagen
- Tyro --
More about the Part-time Customer Support Specialist (Tyro Health) role at Tyro
_Tyro Health provides tailored payment solutions specifically for the healthcare industry. We make payments easier for healthcare providers, insurers, software vendors and the everyday Australians they support. We help you pay at your medical practitioner, and simultaneously help your medical practitioner process and track claims. We do this alongside seamlessly integrating with their software and improving communication between government agencies (like Medicare) and healthcare funds._
This role is a hybrid part time position, **10am to 2pm, Monday to Friday.**
What You'll Do
- Communicate with healthcare practitioners and practice support staff by phone, to assist them with their queries.
- Communicate with callers in a professional and efficient manner.
- Educate our customers on the Tyro Health products and services.
- Trouble shoot issues with our EFTPOS terminals and eCommerce platform.
- Identify and escalate any customer complaints.
- Collect customer feedback and communicate it to the relevant channels.
- Uphold and contribute to Tyro’s strong risk culture by complying with our policies, completing mandatory training in a timely manner and identifying/managing risks within your day-to-day role.
- Uphold and contribute to Tyro’s strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work
- You enjoy interacting with customers and communicate clearly and efficiently.
- You are comfortable working with technical concepts and can clearly articulate trouble shooting processes.
- You take initiative to deliver best-in-class service and are passionate about customer excellence.
- You have a bubbly phone manner and can build rapport quickly with our merchants.
- You have a general understanding of how the claiming process works within the Australian healthcare industry.
- You will preferably have a broad understanding of the payments industry.
- Experience working in the healthcare sector is a bonus but not essential.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Tyro team will be there to support your growth.
???? Please consider applying even if you don't meet 100% of what’s outlined ????
Key Responsibilities
- ???? Query Handling
- Complaints Resolution
- Written communication
- Service orientation
- Verbal communication
A Final Note: This is a role with Tyro not with Hatch.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone. #J-18808-Ljbffr
-
Customer Experience Specialist
vor 3 Wochen
Sydney, Österreich hatch.team VollzeitThis is a Customer Experience Specialist - Part-time role with Koala based in Sydney, Australia Koala --Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.More about the Customer Experience Specialist - Part-time role at KoalaKoala is launching its first retail...
-
Customer Support Specialist
Vor 6 Tagen
Sydney, Österreich hatch.team VollzeitThis is a Customer Support Specialist (Tyro Health) role with Tyro based in Sydney, Australia Tyro --Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.More about the Customer Support Specialist (Tyro Health) role at TyroTyro Health Customer Support offers 8am –...
-
Customer Support Specialist
vor 3 Wochen
Sydney, Österreich eFinancialCareers Ltd. VollzeitBrighter TogetherOur mission is the make sustainability affordable and accessible for everyone.By offering financial solutions to homeowners, we're making renewable energy and home improvements more accessible to the everyday Aussie.Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the year in 2020 as well as winning the...
-
Customer Support Specialist
vor 1 Monat
Sydney, Österreich Roman Health Pharmacy LLC VollzeitWe're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture. Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in...
-
Customer Service Specialist
vor 1 Woche
Sydney, Österreich Stan Entertainment Pty VollzeitAt Stan, we are pioneering the future of television as Australia’s most loved entertainment source which can be enjoyed in 4K Ultra HD on your favourite devices. Across TV, gaming consoles, tablets, mobile phones and all other devices, we reach more than 5.5 million Australian customers and are now the new home of Rugby on Stan Sport.We're looking for...
-
Field Marketing Specialist
vor 3 Wochen
North Sydney Council, Österreich Axway VollzeitOverview In 2024, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Field Marketing Specialist (Part-time position) to join Axway's family. Are you ready? Join us now!! Together, we can. Together, we will. Axway is an enterprise integration company that's been around for over 20 years to...
-
Customer Support Specialist
vor 1 Woche
Sydney, Österreich Brighte VollzeitCustomer Support Specialist - 6 month contractFull time, Max Term Contract — Sydney, NSW Our mission is the make sustainability affordable and accessible for everyone. By offering financial solutions to homeowners, we’re making renewable energy and home improvements more accessible to the everyday Aussie. Our founder and CEO, Katherine McConnell,...
-
Customer Resolutions Specialist
Vor 7 Tagen
Sydney, Österreich Tyro Payments Limited VollzeitCustomer Resolutions Specialist page is loaded Customer Resolutions Specialist Apply locations Sydney, NSW time type Full time posted on Posted Yesterday job requisition id JR50 Why work for Tyro We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive...
-
Stylist (Retail) (Part-time)
Vor 6 Tagen
Sydney, Österreich Mejuri Inc. VollzeitThe Role: It has never been a more exciting time to join the retail leadership team here at Mejuri! Our global retail team is growing more than ever, with stores opening across Canada, the US, and UK. By the end of year, we will have 30 stores in our scaling retail network The Stylist role is one of the most important roles here at Mejuri as you are the...
-
Customer Experience Specialist
vor 4 Wochen
Sydney, Österreich TAL VollzeitFrom the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about.We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.We're always looking for...
-
Sydney, Österreich Rippling VollzeitGlobal Customer Support Specialist, Australia Payroll About Rippling Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work...
-
Title: Customer Relations Specialist
vor 1 Woche
Sydney, Österreich KING Living Inc. VollzeitLocation: Design & Support Centre, Sydney, NSW, AU Date Posted: 20 June 2024 Since 1977,King Livinghas pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted...
-
Senior Application Support Specialist
vor 1 Monat
Sydney, Österreich Snow Software VollzeitThe Senior Application Support Specialist (Level 2) is there to provide dynamic and exceptional deep level quality technical support to our customer and partner base. Bringing all experience, individual expertise and resources coupled with wider Snow resources and expertise to deliver a superior level customer service experience.This is a Hybrid role we do...
-
Airline Support Specialist
vor 4 Wochen
Sydney, Österreich Accommodations Plus International VollzeitThe Airline Support Specialist will support our airline client, Qantas, located onsite at the client’s office. A successful individual will have a high level of integrity and professionalism, is also computer-savvy and works independently and proactively. The Airline Support Specialist is the client and vendor main point of contact for API’s operations....
-
Post Production Support Specialist
vor 3 Wochen
Sydney, Österreich eFinancialCareers Ltd. VollzeitWhat we are looking forThe Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client's business and technical needs, training users, testing workflows...
-
Technical Support Specialist
vor 1 Monat
Sydney, Österreich Diligent Corporation VollzeitAbout Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent, you...
-
WordPress Technical Support Engineer for aThemes
vor 4 Wochen
Sydney, Österreich Learning Bar Inc. VollzeitWordPress Technical Support Engineer for aThemes (Part-Time)We are aThemes and we make awesome WordPress themes and plugins. We are now looking for a patient and friendly WordPress expert to join our small team to provide technical support over email to our customers Monday-Friday.We are specifically looking for someone who can commit 4 hours every day...
-
Technical Support Specialist
vor 4 Wochen
Sydney, Österreich JACOBS DOUWE EGBERTS VollzeitOperations Professional Sydney Full-time Australia Job DescriptionThe Technical Support Specialist supports the business with the processing of coffee machine equipment requests (ERs), providing technical phone support to customers and sales representatives and coordinating job allocations with our Service & Installation Specialists. In this role,...
-
Internal Complaints Specialist
vor 4 Wochen
Sydney, Österreich Suncorp Group Limited VollzeitTake the next step. Be part of something bigger at Suncorp.Sorry, we can't provide additional information about this job right now.Join Our Team as a Claims Manager - Terri Scheer DivisionWe currently have a Full-time 12-month contract available for a Claims Support Officer to join our CTP team based in Brisbane.Suncorp Group is looking for customer centric...
-
Post Production Support Specialist
vor 4 Wochen
Sydney, Österreich State Street VollzeitWhat we are looking forThe Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the clientâs business and technical needs, training users, testing...
