Customer Experience Specialist

vor 2 Wochen

Brisbane City, Österreich Culture Kings Vollzeit

Who we are

Culture Kings represents the relationship between music, sport, and fashion. These are the three foundation pillars upon which Culture Kings stands. Within each of these components, streetwear has underlined and evolved to become an essential part of culture.Culture Kings prides itself on exclusivity and superiority offering a premium retail experience across all genres, cultures, styles, and ages combined with an extensive and curated range from 100+ leading street, sport, and fashion brands from all around the globe. Each Culture Kings store displays an electrifying atmosphere unparalleled in retail presenting some of Australia’s leading DJs performing daily in-store. Frequently visited by some of the world’s best athletes, artists, and tastemakers, Culture Kings is ahead of its game offering an elite perspective of the ever-changing global streetwear landscape.

The opportunity

We currently have multiple opportunities for casual Customer Experience Specialists to join our Customer Experience Team. Shift availability from Monday to Saturday 7.30am to 9.00pm and shifts will be allocated depending on business requirements.

Key responsibilities:
  • Handle inbound calls and emails from our CK stores and online customer inquiries
  • Demonstrate resilience and flexibility in all customer interactions to provide the best possible outcome for our customers
  • Create magic moments for our customers to turn them into a forever raving fans
  • Liaise with internal and external stakeholders to problem solve and deliver solutions in a time efficient manner
  • Reach & exceed hourly KPI’s (number of emails & phone calls solved)
We are looking for individuals who have:
  • Experience in customer service, retail, hospitality, or a similar role
  • Excellent verbal & written communication skills with the ability to build rapport quickly with customers
  • Great attention to detail with a solution-focused mindset
  • Excellent technology skills & the ability to adapt quickly to new systems/processes
  • Flexible availability to work
What Culture Kings offers you:
  • Generous team discounts and employee recognition
  • Exciting, fast-paced, and dynamic environment with a supportive team
  • Free onsite parking
  • Career opportunities with an expanding fashion retailer
  • Breakfast food supplied (cereals and snacks)

APPLY NOW

There has never been a more exciting time to join Culture Kings as we expand, innovate, and continue to be the most sought-after streetwear retailer on the market If this is the opportunity you’ve been waiting for, we want to hear from you. Please apply now with your CV outlining your experience and why you believe you are the right fit for the role.

#CultureKings #CultureKingsCareers

Culture Kings Inc. is an Equal Opportunity Employer (EOE). We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

#J-18808-Ljbffr

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