Duty/Venue Manager

vor 2 Wochen

Blacktown City Council, Österreich West HQ Vollzeit

Are you a natural leader with a passion for delivering exceptional customer service and maintaining high operational standards? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we have the perfect role for you

West HQ is seeking a dedicated and experienced Venue Manager to oversee the day-to-day operations of our premier entertainment and leisure destination. As a Venue Manager, you will play a pivotal role in ensuring the smooth running of our venue, maintaining the satisfaction of our guests, and upholding the highest standards of service excellence and compliance. 

Key Responsibilities:

  • Handle all escalated customer queries and complaints with diplomacy and tact, ensuring prompt resolution and maintaining customer satisfaction.
  • Oversee the appearance and performance of all club staff and club facilities, ensuring that a high standard is maintained at all times to enhance the overall guest experience
  • Deliver professional customer service to maintain and retain members, creating a welcoming atmosphere and fostering long-term relationships with our valued customers.
  • Ensure that all incidents and injuries are reported promptly, following proper procedures, and assist in conducting investigations as necessary to maintain safety and security within the venue.
  • Lead by example, proactively communicate and reinforce operational, legislative and regulatory requirements, taking appropriate action when breaches of policy and procedures occur.
  • Provide first aid to staff and customers as needed.
  • Act as the Chief Warden and RSA Marshall for the Club.

What you will need to be considered? 

  • Previous experience in a similar role within the hospitality or entertainment industry.
  • Strong leadership skills with the ability to mentor, motivate and develop team members.
  • Excellent communication and interpersonal skills, with the ability to handle challenging situations with professionalism.
  • Excellent conflict resolution abilities.
  • A proven ability to problem solve and troubleshoot.
  • Demonstrated sound judgement and accurate decision making ability. 
  • Current RSA, RCG, and Advanced RCG certifications.
  • Valid First Aid, CPR and Advanced Resuscitation Certificates.
  • Relevant Diploma / Degree qualifications (desirable).
  • Willingness to work a roster with a variety of shifts including; mornings, afternoons, nights, over nights, weekends and public holidays.

Why Join West HQ?

At West HQ, we pride ourselves on fostering a supportive and inclusive work environment where innovation and excellence are celebrated. As part of our team, you'll have the opportunity to work alongside passionate professionals in a dynamic and exciting industry.

Benefits include:

  • Complimentary meal in our comfortable staff room
  • Free gym membership and pool access
  • Staff discounts across the precinct, including F&B and accommodation
  • Rewards & Recognition program and birthday treat
  • Onsite secure parking
  • Health & Wellbeing initiatives
  • Ongoing training and development opportunities.

If you're ready to take on a new challenge and make a real impact in a thriving entertainment destination, apply today

Apply Now

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