Client Implementation
vor 3 Wochen
Some career choices have more impact than others.
At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
HSBC is recognised as one of the top tier providers of Global Payments Solutions (GPS) services in the Asia-Pacific region. As more corporate and institutional clients continue to consolidate their banking activities with the introduction of digital payments, liquidity and cash management services, the continued growth of this business is substantial. Our customers view our regional client service proposition as a key element in deciding with whom to mandate their business.
We have an opportunity for an experienced Client Implementation Manager to join our team to manage the end-to-end customer implementation function, ensuring proper staffing, policies, procedures and work tools are in place to support the function. In doing so, you will work closely with new clients reconfirming their requirements and implementing the set-up, testing and transfer of systems and information, facilitating a smooth transition.
Taking on this role you will have extensive client and internal stakeholder interaction, utilising your expertise in building and maintaining strong working relationships and will gain the opportunity to expand your networks and career opportunities in a truly global banking environment.
Key responsibilities in this role will include:
- Maintaining all new and existing business relationships for complex, high-value clients locally and in the Asia Pacific region, to successfully manage implementation processes.
- Efficiently managing the resolution of client issues through effective problem solving and timely communication.
- Monitoring system performance, ensuring customers are notified of delivery delays and system-related issues.
- Arranging post-implementation reviews to obtain feedback for continuous improvement of customer satisfaction.
- Contributing to team engagement through providing support to new and existing colleagues as needed.
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