Application Support Analyst
vor 3 Wochen
- Initial contract until 2/11/2024 + potential for extensions
- Melbourne CBD location with working from home options
- Government Department
The Role:
The Government Department is seeking an Application Support Analyst to assist in unpacking technical issues (triage) of applications.
The Responsibilities:
- Provide level 2 & 3 technical analysis through multiple contact methods and tasks.
- Triage incidents or tickets and assign them to appropriate stakeholders.
- Assist in unpacking technical issues (triage) of different applications/systems.
- Contribute to the software quality assurance and testing activities to ensure delivery of quality systems to clients.
- Review of the Confluence Page and investigate/resolve complex technical and application incidents and requests.
Experience & Prerequisites:
- Minimum 5 years of experience as a Senior Support Analyst or an Applications Support Analyst.
- Strong experience in supporting backend applications such as Power BI, SQL, Salesforce, Mulesoft and AWS is essential.
- Experience in Atlassian products is essential.
- Experience in creating architectural diagrams (system diagram) is essential.
- Prior Government Sector experience would be ideal.
What’s in it for you:
- Initial contract until 2/11/2024 + potential for extensions
- Melbourne CBD location with working from home options
- Government Department
Please apply today to secure an interview or call Jimmy Nguyen on 9236 7726.
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