Customer Support Specialist
vor 2 Monaten
About Megaport
Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange. We’re a lean, high-achieving team made up of over 250 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.
Our Team Culture
Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.
The Role
This role is responsible for supporting the Megaport customer base in addressing technical issues, account issues, and general inquiries via phone and web-based support platforms.
True to the nature of customer service, the role is dynamic and fast-paced, offering many opportunities for career development. The successful candidate is comfortable working autonomously, enjoys problem-solving, and has a keen eye for detail. They will have strong written and verbal communication skills to foster positive customer interactions and relationships. They will enjoy working in a friendly, supportive team that encourages collaboration.
As an internal customer advocate, the successful candidate will work closely with global teams to resolve customer requests efficiently. Including but not limited to comfortably communicating, troubleshooting, and escalating complex technical problems.
The role is exposed to challenges and demands involved in a rapidly expanding global network.
What You Will Be Doing- Providing high-quality customer service.
- Managing multiple customer communication channels.
- Meet or exceed customer support KPIs and SLAs.
- Adhering to operating procedures and policies.
- Thoroughly document work using relevant systems/software.
- Troubleshoot network, portal, and account issues using various tools.
- Prioritise first contact resolution and manage customer communication until resolution.
- Identify opportunities for customers to optimize their services.
- Think outside the box to achieve the best outcome for our customers.
- Manage requests from vendors, suppliers and other business units.
- Provide accurate and detailed information on unresolved incidents as the interface with key business units, customers, and management.
- Understanding of fundamental networking and software concepts.
- CCNA/JNCIA with work experience in network incident resolution or network infrastructure is required.
- A passion for innovation and technology.
- Fluent in English, with excellent written and verbal communication skills.
- Comfortable working with internal and external stakeholders to deliver exceptional customer service.
- Ability to work autonomously within a globally dispersed team environment.
- Strong work ethic.
- Strong problem-solving skills, comfortable thinking outside the box to deliver solutions quickly.
- Confident in communicating, troubleshooting, and escalating complex technical problems.
- High attention to detail.
- Solution focus and a keen interest in process improvement.
What We Offer
· Competitive Compensation Packages
· Flexible working environments
· Birthday Leave
· Generous study and training program + 5 days paid study leave
· Additional Leave via Purchased Annual Leave Scheme
· Health and Wellness Program
If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com
NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".
All applications will be treated in confidence.
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
#J-18808-Ljbffr-
Customer Support Specialist
Vor 2 Tagen
Brisbane City, Österreich Tanda VollzeitThe RoleTanda is seeking a support specialist to join our Brisbane Headquarters and help grow our clients. You'll be part of an experienced team managing customer inquiries via chat, email, and phone, reporting to our Head of Customer Success, Ryan Johnston.As a support specialist, you'll gain unique insights into the Tanda customer journey and how our...
-
Customer Support Specialist
vor 4 Wochen
Brisbane City, Österreich Boeing Distribution Services Inc. VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are...
-
Customer Support Specialist
Vor 7 Tagen
City of Port Phillip, Österreich Placing Heads VollzeitPort Melbourne LocationEasy on site ParkingFantastic workplaceThe Company This is not just another Customer Service role and this is also not just another company!! We are really proud to be able to help our amazing clients find an exceptional candidate who is able to provide efficient and effective support and assistance to company Product Specialists...
-
Senior Manager Customer Relations
vor 1 Monat
Brisbane City, Österreich BOQ Specialist Group VollzeitBanking - Retail/Branch (Banking & Financial Services) Full time Add expected salary to your profile for insights Join BOQ Group in this 24 month max term contract opportunity!Reporting to the Head of Customer Relations, this role is responsible for ensuring that both internal (IDR) and external (EDR) complaints across BOQ Group are managed within...
-
Customer Service Specialist
vor 1 Woche
Brisbane City, Österreich DSV Road GmbH VollzeitIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part...
-
Senior Risk Governance Specialist
vor 2 Monaten
Brisbane City, Österreich BOQ Specialist Group VollzeitHere at BOQ Group we have been busy working behind the scenes building out our Purpose, our Values, and our Strategic Pillars to help us achieve an exciting future-state through the transformation of digital banking. We are strengthening, simplifying, optimising, and digitising, whilst ensuring our foundations are in place. With foundation comes strength,...
-
Customer Solutions Specialist
vor 4 Wochen
Brisbane City, Österreich Concentrix VollzeitApply Now Job Title:Customer Solutions SpecialistJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. We are...
-
Customer Support Specialist
vor 4 Wochen
City of Melbourne, Österreich Farm Credit Services Vollzeit**Hybrid- candidate can work from any office in our footprint and must work a minimum of three days each week in the office**Are you passionate about providing exquisite customer service, do you believe each customer interaction is an opportunity to serve, engage, and delight? If yes, we would love to hear from you! We are looking for someone to join our...
-
Customer Care Specialist
vor 4 Wochen
Brisbane City, Österreich Abacus dx VollzeitExperienced Customer Care Specialist opportunity in the medical / healthcare industry working for Abacus dx and Big Green SurgicalImmediate start opportunity, fantastic work environment, and positive team cultureSuited to a fast learner who is customer-focused, with strong attention to detail and a positive attitudeBased on Brisbane’s southside at Cannon...
-
Application Support Specialist
vor 3 Wochen
Brisbane City, Österreich Hitachi Vantara Corporation VollzeitDescription Mission Statement:The Technical Application Support Specialist will maximize productivity of the CX organization by providing application and technical support to internal CX team and customers. Delivering high standards in every aspect of customer experience while ensuring compliance with company procedures. Working with leadership to oversee...
-
Application Support Specialist
vor 2 Monaten
Brisbane City, Österreich Hitachi Vantara Corporation VollzeitDescription Mission Statement:The Technical Application Support Specialist will maximize productivity of the CX organization by providing application and technical support to internal CX team and customers. Delivering high standards in every aspect of customer experience while ensuring compliance with company procedures. Working with leadership to oversee...
-
IT Support Specialist
vor 1 Monat
Brisbane City, Österreich SANDHILLS PUBLISHING VollzeitTechnology & Development IT Support Specialist Careers & Internships | Sandhills Global Career & Internships - Technology & Development HOME CAREERS AND INTERNSHIPS IT Support Specialist IT Support SpecialistBrisbane, Queensland, Australia The IT Support Specialist provides technical assistance and support for incoming queries and issues related to...
-
IT Support Specialist
vor 3 Wochen
Brisbane City, Österreich SANDHILLS PUBLISHING VollzeitTechnology & Development IT Support Specialist Careers & Internships | Sandhills Global Career & Internships - Technology & Development HOME CAREERS AND INTERNSHIPS IT Support Specialist IT Support SpecialistBrisbane, Queensland, Australia The IT Support Specialist provides technical assistance and support for incoming queries and issues related to...
-
Customer Care Specialist
vor 4 Wochen
Brisbane City, Österreich eFinancialCareers Ltd. VollzeitCustomer Care Specialist - Inbound Global Payments, Inc. Brisbane, Australia Customer Care Specialist - Inbound Global Payments, Inc. Brisbane, Australia Posted 2 days ago Permanent Competitive Customer Care Specialist - Inbound Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers...
-
Customer Care Specialist – Brisbane
vor 3 Wochen
Brisbane City, Österreich Abacus dx VollzeitExperienced Customer Care Specialist opportunity in the medical / healthcare industry working for Abacus dx and Big Green SurgicalImmediate start opportunity, fantastic work environment, and positive team cultureSuited to a fast learner who is customer-focused, with strong attention to detail and a positive attitudeBased on Brisbane’s southside at Cannon...
-
Auto Electrical Technical Support Specialist
vor 4 Wochen
Brisbane City, Österreich SGESCO-MAX VollzeitAuto Electrical Technical Support SpecialistSGESCO-MAX are seeking a qualified Auto Electrician to join our staff on a full-time basis and perform the role of Technical Support Specialist.If you're someone who has five (5) plus years' experience as an Auto Electrician, and looking for a challenging role with growth potential, this job might be right for...
-
Auto Electrical Technical Support Specialist
vor 3 Wochen
Brisbane City, Österreich SGESCO-MAX VollzeitAuto Electrical Technical Support SpecialistSGESCO-MAX are seeking a qualified Auto Electrician to join our staff on a full-time basis and perform the role of Technical Support Specialist.If you're someone who has five (5) plus years' experience as an Auto Electrician, and looking for a challenging role with growth potential, this job might be right for...
-
Customer Support Team Leader
vor 2 Wochen
Brisbane City, Österreich Cook Group VollzeitOverview Location - Brisbane, Eight Mile Plains Permanent Full Time Hybrid work roster available We are looking for a highly organised, reliable and self-motivated individual to join our customer support team. Reporting to the Customer Support Manager, this role is responsible for overseeing daily Customer Support activities and working with the Customer...
-
Senior Support Specialist
vor 4 Wochen
Brisbane City, Österreich Zenoti VollzeitSenior Support Specialist - Product Support Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing...
-
Customer Support Specialist
Vor 2 Tagen
City of Merri-bek, Österreich Eva VollzeitHybrid working (3 days in office, 2 days from home) Diverse culture focused on employee engagement and development B-Corp company with multi-award winning products (Good Design, Red Dot and Dezeen) Customer-centric support team (4.8 / 5 star rating out of 2000+ customer reviews) About EvaHi, we’re Eva - welcome home.With our laser focus on bringing more...
