Associate Consultant, Digital Delivery
Vor 3 Tagen
Requisition ID
16817
Country Australia
Location type Hybrid
State / Province Victoria
City Melbourne
About Us
Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.
Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions:
- Organizational Strategy
- Assessment and Succession
- Talent Acquisition
- Leadership Development
- Total Rewards
The Role
We’re excited to welcome an Associate Consultant who will play a pivotal role in driving an exceptional client experience and ensuring quality of delivery of digital products and services to clients within the Assessment and Succession (A&S) solutions. In this role, you’ll play a crucial role in enhancing the client experience by ensuring the quality delivery of digital products and services. Your responsibilities will include building and maintaining client relationships, driving profitable renewals, and supporting clients in training and implementing our solutions across the Digital Products Suite.
Key Responsibilities:
- Deliver high quality implementation and Digital Services work that meets expectations for timeliness, accuracy, and completeness.
- Develop proficiency in Korn Ferry’s Intellectual Property as it relates to Talent products and services.
- Manages relationships with assigned clients during the delivery period of a product or service. Typical delivery period spans from weeks to over a year and requires collaboration with 2-4 stakeholders (both internal and external)
- Follows processes to increase client satisfaction amongst the assigned accounts. Take action to improve client satisfaction if necessary.
- Delivers products & services of various complexity to customers while following standardized protocols. Will be expected to be able to describe and enable clients with more complex applications of these products during client interactions.
- Is expected to be able to deliver presentations, workshops and client training around product and services.
- Maintains ongoing relationships with assigned customers and achieves high renewal rates and creates opportunities for yield by understanding client needs and requirements and using this knowledge proactively in collaboration with commercial colleagues.
- Responds in an appropriate and timely way to client needs.
- Navigates a wide variety of existing processes, procedures, and precedents to interpret data and identify possible answers
- Tracks and updates client information in customer relationship management systems
- Engage with manager regularly to discuss delivery activity levels, future meetings approach to be successful, and technical support needed to assist in delivery of projects
- Prepares presentations and clients reports
- Provides accurate forecasts on existing projects with timely status updates.
Skills and Competencies:
- Support implementation of the A&S technology solutions in client environments.
- Demonstrates personal initiative, high energy, and a positive attitude.
- Known for delivering high-quality work within expected timelines and accuracy.
- Can demonstrate agility, strong learning orientation, and intellectual curiosity.
- Strong process and analytical abilities, coupled with creative thinking.
- Makes sharp decisions based on data and insights.
- Excellent oral and written communication skills.
- Ability to prioritize and meet tight deadlines.
- Self-driven and able to work effectively as part of a regional/hybrid team.
- Competence in managing complexity.
- Strong customer-centric approach.
- Monitors own performance and identifies trends and success factors.
- Actively seeks and acts on feedback.
Professional Experience/Qualifications:
- English-language fluency to work with regional colleagues and global share services teams.
- Ideally, 1-2 years of experience in customer-facing consultative roles, sales, business development, or account management.
Education:
- A bachelor’s degree or equivalent, ideally from a human resources, organizational psychology, or economics/management background.
Internal Mobility at Korn Ferry
If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.
Korn Ferry is an Equal Employment Opportunity/Affirmative
Action Employer - Minority/Female/Disability/ Veteran.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.
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