IT Service and Project Delivery Manager

IT Service and Project Delivery Manager page is loaded IT Service and Project Delivery Manager Apply locations Canberra, Australian Capital Territory, Australia time type Full time posted on Posted 3 Days Ago job requisition id R2089887

Title:

IT Service and Project Delivery Manager

Your KBR future – delivering solutions and changing the world

About KBR:

We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.

KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries. 

For 65 years, KBR and its heritage companies are proud to have delivered some of Australia’s largest and most complex projects.

With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.

We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.

KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.

Learn more about our business here .

The Opportunity:

The IT Service and Project Delivery Manager is responsible for establishing and managing the range of service level agreements for KBR across Defence services, systems, and applications. The ideal candidate will have a strong background in IT service management, ensuring that services are delivered efficiently, effectively, and in alignment with business needs and service health indicators.

The IT Service and Project Delivery Manager will engage with KBR customers (Defence), IT support agencies and other contracted entities. Having a strong understanding of Defence operations and processes is critical to success. The position will report to the relevant Program Manager and be accountable for the delivery of the IT services with limited direction.

Our ideal candidate will ensure the resolution and completion of services, including escalations, and supporting key IT processes. The IT Service Delivery Manager will support the relevant project planning, including scoping business requirements, forecasting, budget, planning, and governance.

The role requires a high degree of autonomy and a collaborative approach to working in a team to develop solutions that will ultimately promote growth and capability development in the Mission IT and Security Solutions line of business.

Responsibilities

The key responsibilities of the role will include, but is not limited to:

• Develop and maintain relationships with key stakeholders across KBR supported environments, understanding the customers IT service requirements and ensuring the delivery meets or exceeds their expectations.

• Define, implement, and monitor IT service delivery processes and procedures based on ITIL or other relevant frameworks to maintain service quality and compliance.

• Manage with a team responsible for delivering IT services, ensuring high performance, motivation, and professional development.

• Assist with the creation of project plans with agreed milestones, scope and budget.

• Recognise and mitigate risks and issues within the project, including task dependencies.

• Liaising with strategy and delivery teams to determine solution execution and implementation approaches, risks and mitigations.

• Identify opportunities for process enhancements and efficiencies, leveraging lessons learned for future initiatives.

• Provide updates to stakeholders on solution/product development processes, costs and budgets.

• Assess the business impact of technical and policy choices when making recommendations.

• Draft and contribute to all Commonwealth required document deliverables such as Support Services Management Plan, Performance Measurement Reports and the Program Execution Plan.

• Monitor service metrics and System Health Indicators and/or Service Level Agreement to track performance, analyse trends, and implement improvements to enhance service delivery.

• Act as a point of escalation for critical incidents or service delivery issues, overseeing resolution and communicating effectively with stakeholders.

Qualifications, Skills and Experience

Essential:

• Proven experience in IT service delivery management, preferably in a similar role, with a strong understanding of ITIL or other service management frameworks.

• Excellent leadership and people management skills, with the ability to motivate and lead a team effectively.

• Strong analytical skills with the ability to interpret data, identify trends, and implement improvements.

• Experience in project forecasting, financials and governance.

• Effective communication and stakeholder management skills, both verbal and written.

• Experience in managing vendor relationships and contracts.

• Strong leadership and team management abilities, with experience in guiding multidisciplinary teams toward common goals

• ITIL Foundation certification or higher is preferred.

• NV1 Security clearance (with the ability to upgrade to NV2 if required)

Desirable:

• Bachelor’s degree in Information Technology, Engineering, Business Administration, or a related field; advanced degree preferred but not essential

• Deep understanding of defence systems, technologies, and industry regulations; familiarity with government contracts and acquisition processes

• Strong problem-solving and analytical skills, capable of making data-driven decisions in complex and dynamic environments

What we will offer you:

• A workplace culture certified as a Great Place To Work

• Flexible working

• Competitive salary (including annual reviews)

• Paid parental leave

• Income protection

• Corporate rewards

• Salary packaging/Novated leasing

• Employee stock purchase plans

• Flu shots, skin checks and discounted private health insurance

If you’re ready to shape tomorrow, let’s get started. Apply Now

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

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Similar Jobs (1) IT Project Manager locations Canberra, Australian Capital Territory, Australia time type Full time posted on Posted 30+ Days Ago About Us

KBR — Delivering Solutions, Changing the World.

KBR brings together the best and brightest to deliver science, technology and engineering solutions that help governments and companies around the world accomplish their most critical missions and objectives.

In everything we do, we are guided by our ONE KBR Values:

We Value Our People – We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential.

We Deliver – We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders.

We Are People of Integrity – We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what’s right for the planet, the communities where we work, and our people is good for business.

We Empower – We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed.

We Are a Team of Teams – We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company.

We have also embedded environmental, social and governance (ESG) principles in every business operation and corporate function. Not only are we committed to operating safely, sustainably and equitably, but we are also committed to using our capabilities and expertise to help our customers accomplish their sustainability goals.

Worldwide, KBR employs a diverse workforce approximately 29,000 people strong, with customers in more than 80 countries and operations in 40 countries.

At KBR, We Deliver.

Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of KBR’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.

KBR will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.

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