Customer Care Officer

Vor 3 Tagen

Mackay Regional, Österreich Healius Vollzeit

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  • We are one of the Australia's leading healthcare companies
  • Full time permanent position based in Heidelberg, Victoria

At Healius, we are proud to be one of Australia's leading healthcare companies. We care about providing high quality, easily accessible and affordable healthcare services, including diagnostic imaging and pathology, to our patients and their referring practitioners across the country. Our diverse team of more than 10,500 healthcare professionals are passionate about applying their knowledge and expertise to deliver world-class health services to the people in our communities

Genomic Diagnostics is the national genomics laboratory for Healius Pathology. We provide comprehensive genomic testing, spanning reproductive health, inherited disease, pharmacogenomics, and oncology to an extensive network of public and private hospitals and community referrers across Australia. Our primary focus is to provide high quality and timely genomic information to assist in diagnosis and clinical decision-making.

Key responsibilities:

  • Perform and maintain customer care work practices in receipt of customer, doctor & patient enquiries.
  • Assist with marketing related tasks.
  • Assist with various customer care tasks with the focus being on teamwork.
  • Answer phones and triage calls for distribution to appropriate team members.
  • Maintain patient confidentiality in accordance with privacy legislation.
  • Maintain accurate documentation and records.
  • Manage time effectively and prioritise work within established routines, methods, and procedures.
  • Work cooperatively as part of the customer care team and wider Genomic Diagnostics team.

About you

To be successful in this role, you will be a self-motivated people leader with excellent interpersonal skills. You will also demonstrate:

  • Ability to multitask in a fast-paced environment.
  • Strong problem-solving skills would be an advantage.
  • Proficient computer skills, excellent attention to detail.
  • Familiarity with medical terminology would be an advantage.
  • Have sound communication skills and show patient empathy.

Benefits and Wellbeing

As part of working for Healius Ltd., you will have access to a range of benefits including:

· A marketplace of exclusive discounts and vouchers from leading Australian and online retailers

· Corporate health insurance discounts, banking benefits and novated leasing consultations.

· An e-learning platform with access to a library of courses and learning paths.

· An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.

· Fitness Passport – access fitness centres across Australia at a subsidised rate

· Career growth opportunities across the national Healius network

· Being a part of a large ASX-listed organization focused on delivering positive outcomes to all Australians

Right to Work, Background Checks and Clearances

You must be an Australian Citizen or Permanent Resident, or a New Zealand Citizen, or hold a valid visa with permission to work. The selection process may include relevant background and clearance checks to assist in determining your suitability for the role.

Vaccines and Immunisation

Healius is committed to providing a safe working environment and taking all reasonably practicable steps to ensure that its people and the community are protected against vaccine-preventable diseases. The Australian Immunisation Handbook lists the immunisations recommended for health care workers.

Our Commitment to Diversity and Inclusion

Healius is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email [email protected] . See more of our jobs at www.healiuscareers.com and follow us on LinkedIn.

*We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

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