Senior Member Care Manager

vor 1 Woche

Sydney, Österreich Sharonbennie Vollzeit
  • To $100K + Super
  • Sydney CBD / Hybrid WFH
  • Fast-growth, high-performance environment
  • Leading Property Investment team

Our Client:

Experiencing exponential growth in the past 5 years, our client is now one of Australia’s largest property investment advisory teams. A values-driven business with a mission to guide their members on an exciting wealth-creation journey, they boast a 4.9 star rating on google, have garnished great write-ups in publications such as the AFR and are continuing to go from strength to strength…

Duties: With somewhere between 1200 and 1400 settlements due in 2024, this is a pivotal role to take the helm of a small team of Member Care Managers and ensure exceptional service and guidance is provided to clients following the purchase of property, right through to settlement. Duties will include:

  • Supervise the day to day operations of the team, including setting and monitoring goals and performance
  • Develop and implement strategies to enhance member engagement
  • Ensure departmental policies and best practices are adhered to
  • Take over escalated member issues and utilise for training / developmental purposes
  • Collaborate with cross-functional teams - sales, marketing and operations

Specific requirements:

  • 2+ years in a similar role within a high-volume developer, builder, broker etc
  • Possess a solid understanding of timeframes within the development process
  • Experience managing staff / a team will be viewed with preference
  • Maturity and a client-experience-focused mindset
  • Real Estate Certificate of License is preferred (but not essential)
  • Ideally have a passion for property investing and a high EQ

Benefits:

  • Inspiring role, supporting clients in their wealth-creation journeys
  • Generous salary on offer for the right candidate
  • Hybrid work environment (and convenient CBD office location on bus & train routes)
  • Career development opportunities
  • Incredible office space with lots of natural light, breakout space and full kitchen / dining area (also a coffee shop in the lobby)
  • Great workplace culture
#J-18808-Ljbffr

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