Help Desk Support Engineer

vor 1 Monat

Sydney, Österreich Lanter Vollzeit

Direct message the job poster from Lanter Technologies

Growing your business through smarter technology

We are a fast growing Managed Service Provider providing innovation and leadership in technology solutions for companies across multiple sectors.

We provide a range of cloud solutions to our clients such as Microsoft 365 and Microsoft Azure, through to communication solutions.

We are seeking an experienced Level 2 Service Desk Engineer to join our team in St Leonards, Sydney. The role will primarily focus on working with our clients to provide first class support.

Responsibilities

• Take ownership of challenges and manage client expectations

• Provide technical assistance for our clients over the phone, email and in person

• Travel to client sites to provide technical support

• Responding to escalations from the team when required

• Fulfil Service Requests within SLAs

• Participate in client meetings over the phone or in person to provide technical assistance

• Assist in the administration of the Cloud Services Infrastructure and on-premise infrastructure

• Clearly document all activities in our case management tool

• Monitoring and actioning alarms from automated management systems

• Assisting with special projects as deemed by management

Desired skills and experience

• Ability to work autonomously

• Excellent written and verbal communication skills

• Previous customer support experience in a complex environment

• Excellent troubleshooting and analytical skills

• Experience in a similar role with a Managed Service Provider will be highly regarded

• Experience managing Microsoft Microsoft 365 and Azure

• Experience with troubleshooting business internet, router and Wi-Fi issues.

• Experience in configuration and administration of Windows Servers

• Experience in configuration and administration of Active Directory domains, including Group Policies, Microsoft Clustering, and IIS

• Able to work in a fast-paced environment

• Current Microsoft certifications will be highly regarded

• Desire to learn and develop your technical and customer service skills

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting

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