Quality Assurance and Innovation Manager
Vor 4 Tagen
Child Welfare, Youth & Family Services (Community Services & Development)
About the Charity – Family Services Australia (FSA) www.familyservices.org.au
Join a dynamic Not for Profit (NFP) ranked eighth (Australia and New Zealand) in the Australian Financial Review (AFR) Most Innovative Companies – NFP, Government and Education sectors.
FSA is at an exciting time in its evolution as a leading NFP community service provider in Australia. Our Employee Satisfaction is at 87.1%, while Client Satisfaction is currently at 92.8% across our service streams.
Founded in 1992, FSA continues to grow its multi-disciplined services within Australia, having expanded from 2 to 35 sites across SE/SW QLD, Northern and Southern NSW. Our community reach impact has grown from 1,000 Occasions of Service P.A. (2016) to more than 156,000 OoS (2024).
FSA offers a clinically informed central triage and continuity of care with reduced referral pathways that holistically meet therapeutic needs of our staff, clients and families, keeping them Safe, Well, Strong and Connected.
FSA values diversity in managing and reducing therapeutic risks for the clients we service, demonstrating values of Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity. We make CARE our Intellectual Property, starting within, prioritising self-love, self-care and balance.
About the role
The Quality Assurance and Innovation Manager's responsibilities are but are not limited to:
- Ensure High-Quality Service Delivery:
- Support staff, leadership, and strategic management in providing consistent, high-quality early intervention services to vulnerable families.
- Facilitate proactive and preventative care through FSA's Integrated Family Services Model of Care.
- Support parents in their role as primary carers and enhance community capacity to value children.
- Promote multi-disciplined continuity of care and reduce referral pathways.
- Aid in the development and capacity of FSA staff, including Family Support Workers across Intensive Family Preservation.
- Ensure adherence to approved Practice Frameworks and Standards of Care, including those under the Child Protection Act.
- Oversee operational performance improvements and project development.
- Manage external relationships with government NGOs, partners, and clients in alignment with directives from the Managing Director or nominated delegate.
- Operate with a high degree of autonomy, consulting with the SLT, Practice Leaders, Coordinators, Principal Therapeutic Practices, Operations Director, and Managing Director as needed.
- Manage, analyze, and make sound recommendations to the Executive Leadership Team and Managing Director.
- Work within the DCJ Program Level Agreement, Service Model and Program Guidelines, and FSA Practice Governance Framework.
- Lived values aligned to ours – Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity;
- Degree or Diploma (minimum) in Social Work, Psychology, Community Services and leadership training
- Excellent prioritisation, time and project management ability with a strong psychological resilience capacity and calmness when operating in dynamic care environments
- Ability to coordinate and promote a multi-disciplined Trauma Informed Practice environment with high Standards of Care, Quality Assurance and Risk Management
- Outstanding communication and interpersonal skills to aid capacity building in challenging operating environments
- Capacity to build, develop and nurture positive service provider partnerships and productive working relationships with FSA staff, the SLG and ELT;
- Ability to obtain Working with Children’s Check and National Police Check (NPC) clearances.
- Remuneration negotiable based on qualifications, skills, experience and value-add;
- Professional, community-focused and person-centered team culture;
- Quarterly Community Support Framework 360-degree appraisals;
- Annual Training Needs Analysis and Training, Learning and Development Plan;
- Continuing Professional Development contribution;
- Charity Salary Packaging A$15,900 tax free;
- Access to your provider-choice Employee Assistance Program; and
- Paid Annual Family Days at Easter, Christmas and 0.5 days following each careNews Quarterly All-Staff FSA Update.
As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.
Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process. Report this job advert
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