Site Reliability Engineer
vor 4 Wochen
To help drive quality outcomes for clients and enable engineering teams by providing capabilities focused on the supportability and reliability of clients' software. The role ensures both engineering and operationally focused teams work seamlessly as one combined, end-to-end product engineering team. The role must demonstrate an ability to work with a large global product engineering team supporting a complex mix of software, clients, and delivery outcomes. Must have experience in AWS services, Terraform, Monitoring tools, and configuration management tools.
Accountabilities & Deliverable Approaches:- Approaches operations as a software problem and develops solutions to eliminate toils.
- Improves reliability, availability, quality, and deployment frequency of client products.
- Designs and builds software and systems to manage platform infrastructure and applications.
- Runs, monitors, and observes production applications and improves the overall lifecycle of reliability services.
- Coaching and mentoring other SRE team members.
- Work closely with engineering/product teams to define and align SLIs/SLOs to business needs and to troubleshoot application and infrastructure issues.
- Optimizes on-call and escalation process as part of an incident management system.
- Finding better ways of doing things, with a view to the future and technology engineering trends.
Working knowledge of modern software and technology:
- CI/CD processes and tools such as BuildKite, Jenkins, Azure DevOps or any other similar tool.
- Experience in at least one of the programming languages such as Java, Nodejs, Golang, C#, etc.
- Strong scripting skills in bash and/or Python.
- Strong knowledge of AWS services such as VPC, EC2, S3, RDS, ECS, etc.
- Expertise in IaC patterns and tools such as Terraform / CloudFormation.
- Strong knowledge of configuration management tools such as Ansible / Chef / Puppet.
- Expertise in Docker container management and orchestration of containers such as ECS, AKS, EKS, GKE or native Kubernetes.
- Knowledge of databases (e.g. Postgres, SQL Server, Oracle or NoSQL DBs).
- Experience in Application monitoring and relevant monitoring tools such as Datadog, New Relic, Dynatrace or AppDynamics.
- Experience in defining SLIs that will align with the team to meet availability and latency objectives.
- Engineering practices: availability, reliability, scalability, and disaster recovery.
- Is a modern thinker looks to the future while ensuring practical, commercial outcomes are achieved in the present – but does not aim to keep the status quo.
- Always communicates positively and confidently, internally and externally relevant, valuable information.
- Has an ability to relate effectively and positively with all people at all levels.
- Creates loyalty, trust, and following.
- A combination of personality traits; smart, innovative, low ego, collaborative, honest, of high integrity, intensity, and passion.
- Capable of contributing to broader business conversations beyond operational engineering and technology.
- Solicits the involvement of others to build a sense of ownership and engagement.
- Must have the confidence to act quickly and decisively.
- Can define a delivery plan and identify & propose any supporting budget.
- Can empathize with people and clients appropriately and use that empathy in effective decision making.
- Can effectively lead and engage with remote teams.
- Proven ability to navigate ambiguity and collaborate with other functional leaders to provide great outcomes.
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