Customer Service Representative
Vor 3 Tagen
We're looking for an enthusiastic and driven team member who loves problem solving and learning to join us as a full time Customer Service Representative
This is a great opportunity for someone who has previous customer service experience in any industry. Utilise your talents in a new career
We are open to team members across all cities in Australia.
You must have full working rights in Australia for this role.
Who we need:
- Strong Problem-Solving Skills: Ability to analyse complex issues, identify root causes, and develop effective customer solutions.
- Excellent Communication Skills: Clear and concise verbal and written communication abilities to interact effectively with customers and cross-functional teams.
- Customer-Focused Mindset: Dedication to understanding and meeting customer needs, with a drive to deliver exceptional service.
- Team Player Mentality: Collaborative approach to working with teammates and other departments to achieve common goals.
- Adaptability: Flexibility to thrive in a fast-paced environment with changing priorities and business needs.
- Continuous Learning Mindset:Eagerness to learn & stay updated in an ever-evolving environment.
What you will do:
- Manage customer correspondence and administration requests while providing feedback to sales team and product managers
- Provide first point of contact service to external and internal Customers, and accurately record correspondence in CRM
- Process Patient on the Table (POT) requests in accordance with Stryker procedures
- Provide Proof of Delivery (POD) details as requested by customers including investigating missing and partial shipments
- Manage customer invoicing requirements
- Participation in continuous process improvement, conduct internal audits and be aligned with quality standards.
Culture and Benefits:
At Stryker, you can expect an attractive package including a broad range of discounts and benefits from a range of partnersThis is a genuine opportunity for an ambitious and customer focused individual to progress and grow your career with a leading global medical device company that offers countless development opportunities.
Some of our benefits include:
- Flexible working arrangements
- Ongoing training and opportunities for career progression
- Paid Parental leave schemes
- Volunteer Day
- Engagement Day
- Onsite gym available in most offices
- Being part of one of the world’s largest and most recognizable brands.
- Excellent supportive team culture – we have fun whilst we work
- A Leader who will support & guide you throughout your career
- Access to employee benefits including health care, financial wellbeing & insurance
- Access to our career and self-development program from day one
- Work with likeminded individuals who are motivated by exceeding targets and improving patient outcomes
If this sounds like the role for you, apply today
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