Technical Support Analyst

vor 4 Wochen

Melbourne, Österreich Manageditservices Vollzeit

Description and Requirements#LI-RV1"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loudWe help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovationCustomer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategyBMC is looking for a Technical Support Engineer to join our amazing team supporting the Contol-M product line.Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

  • Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
  • Maintain a low rate of non-bug escalations to the development team. •Write technical notes and troubleshoot procedures to be used by the entire Support and Professional Services organization.
  • Resolve assigned cases to meet service level agreements, while continuously providing updates to the business.
  • Serve as the focal point for the entire Professional Services organization. •Provide an ongoing support and working closely with the business teams throughout the company
  • Be a part of a with a team of professionals, working in an Agile-Scrum environment

Description and Requirements#LI-RV1"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loudWe help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovationCustomer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategyBMC is looking for a Technical Support Engineer to join our amazing team supporting the Contol-M product line.Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

  • Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
  • Maintain a low rate of non-bug escalations to the development team. •Write technical notes and troubleshoot procedures to be used by the entire Support and Professional Services organization.
  • Resolve assigned cases to meet service level agreements, while continuously providing updates to the business.
  • Serve as the focal point for the entire Professional Services organization. •Provide an ongoing support and working closely with the business teams throughout the company
  • Be a part of a with a team of professionals, working in an Agile-Scrum environment
To ensure you're set up for success, you will bring the following skillset & experience:
  • You have experience in Technical Support \ deployment \ system administration (academic experience is also relevant)
  • You have experience in reading and writing DB queries (PG, Oracle, MSSQL).
  • You worked with internet technologies, such as Network architecture and terminology, HTML, JavaScript, CSS, MySQL database and Web servers
  • You have experience with System log analysis
  • You have creative troubleshooting abilities
  • You have good communication skills (written and verbal)
  • You are a self-learner, highly motivated and a team player, with prioritization and time management skills Whilst these are nice to have, our team can help you develop in the following skills:
  • Web debugging experience - devTools, Charles, performance investigations
  • Scripting or coding experience (preferably Python or Java)
  • Experience in Linux
  • Experience in debugging server-side code
  • Working with SaaS products and familiarity with Datadog
  • Experience in a multinational organization
Our commitment to youBMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOUIf after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideasBMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software

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