Network Development Manager, GCNA

Amazon's network is a key differentiator for Amazon Cloud Computing and Web Services (AWS), enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops and operates the network platform for all of Amazon including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency, throughput and reliability, and it is critical to the success of hundreds of thousands of AWS customers.

The Network Development Manager of GCNA Delivery will deliver and enable Internet and border-network connectivity experience that sets the global standard for AWS network performance, availability, security and cost for our customers. The manager will be part of a team owning the planning and delivery of all Amazon border and internet network connectivity. Amazon.com is looking for a highly motivated Network Engineering Manager to help build and scale one of the world's largest networks.

This Network Development Manager will:
-Lead a team of highly qualified network development engineers and work with partner teams
-Be a technical and solution oriented person with the ability to deep dive and break down complex tasks
-Ensure that design, management, implementation and deployment operations are sound and executed at scale, safely keeping AWS ahead of customers' demand
-Continuously promote safe delivery through change control, automation, innovation and operational excellence initiatives
-Focus and manage operations and process optimization using relevant data, metrics and dashboarding techniques
-Keep close and collaborate with internal customers, partner teams and other stakeholders on Internet capacity delivery operations, planning and initiatives.

Our engineers, managers and leaders are innovators at heart; come join us and become integral to the technology company that is the past, present and future of real Cloud Computing.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most complex problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
Operational Excellence
As a manager within the Networking team you will be expected to drive operational excellence in everything we do. This includes creating sane processes and procedures to improve efficiency in our day-to-day tasks and projects.

Operational Measurement and Optimization
As a Network Engineering manager you will be expected to drive quality into the metrics we report and to create mechanisms to assist us in focusing on the areas that give us the best ROI. This includes measurement of the Internet operational performance, availability, network capacity, trends, etc. You will drive and define processes that optimize our workflow and create efficiencies in how we operate to drive continual improvement.

Technical Leadership
As a manager of a highly technical team, which has responsibility for performance and operational availability of the Amazon global Internet network, you will be expected to have a deep knowledge of your area. As part of your role, you will be required to review and approve network changes for your team. Additionally, you will on occasion need to develop a detailed, low-level understanding of network issues that do occur and to be able to represent those issues at operational management review meetings.

Goal Setting and Delivery
You will directly own defining or refining and delivering strategic goals for your team. As part of this responsibility, you will be expected to communicate goals to the team, align the necessary resources, and communicate status to the wider leadership team.

Performance Management/Team Health
You will own all facets of performance and career management for the team. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and soft skills mentoring in order to maintain a well-rounded, world-class organization. This includes project management, quality audits and coordination of training sessions with senior-level engineers as well as day-to-day oversight of the team including scheduling of a 7x8x365 operational rotation.

Recruiting and Hiring
You will hire quality personnel who not only fit the needs of the current organization but also will allow the team to scale with platform and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during on-site interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.

Automation
You will be heavily involved in developing automation, as well as setting our sister automation teams' roadmap, based upon identifying significant opportunities where automation can tackle volume, systemic or critical operational issues.

12x7 Oncall
As the manager of this team, you will be expected to be part of a 12x7 management escalation rotation.

This is an amazing opportunity in terms of responsibility, interesting challenges and high visibility. The successful candidate will have a proven track record of success in driving operational excellence, including coordinating and driving issues to resolution utilizing excellent judgment skills. Experience in building and managing a team of strong technical people, and prior ownership of the operation of a mission-critical team is crucial to success. Must have the ability to contribute to and support long-term visions and direction regarding Networking at Amazon.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Sydney, NSW, AUS

- Experience in both a technology role and management role. Experience with ISP and Internet scale networking, background in building, scaling and operating large-scale global networks.
- Track record in contributing to the creation and implementation of high quality, high volume recruiting plans
- Experience representing your team/technical area to senior management
- B.S. in Computer Science or four years’ equivalent - Experience in a large-scale enterprise environment is required with experience in either a Planning or Network Engineering role highly recommended

- Must have a high degree of organizational skill and be very detail-oriented. Must be able to interact with and influence people at all levels and have excellent communication skills.
- Must have the ability to contribute to and support long-term visions and direction regarding Networking at Amazon.
- Experience in building and managing a team of strong technical people and prior ownership of the operation of a mission-critical team is crucial to success.
- The successful candidate will have a proven track record of success in delivering complex projects, including coordinating and driving issues to resolution autonomously utilizing excellent project management skills.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.