Perth • Permanent Claims Specialist | Proplab
vor 1 Woche
About the business
Proplab is the Property Collaboration – a cohesive, team-based environment with a passion to provide the best specialty property insurance. We have a diverse and inclusive workplace culture and strongly believe that the key to our success is our people – hence why we are committed to supporting internal growth and development. Proplab is the umbrella brand that houses two dynamic entities within the insurance industry:
- SGUA - an ASIC-licensed underwriting agent specialising in risk management for full-time rental properties and short-term holiday homes/units. This brand distributes solely to insurance brokers across Australia.
- Property Insurance Plus (PIP) - established in 2009, provides cost-effective insurance protection for investors in the landlord insurance and real estate sectors. This brand distributes to real estate agents and the direct consumer.
Proplab offers an exciting opportunity to a motivated Claims Professional looking to build their career in a growing business
About the Job
In your day to day, you will:
- Manage end-to-end claims processes including lodgement, analysis and settlement of domestic property insurance claims.
- Deliver excellent service for all customers and suppliers, by providing timely and accurate responses and updates over the phone and via e-mail.
- Analysing & resolving claims in the most effective and time efficient manner, whilst complying to all regulatory requirements & internal process standards.
- Maintain an active & effective diary system for all allocated claims.
- Establish/Maintain relationships with a broad range and internal/external stakeholders, including brokers, service providers and insurers.
- Undertake & complete training opportunities & external courses provided by the company.
- Actively Identify and manage Complaints & Breaches per company processes/procedures, and within Code of Practice timeframes.
- Work effectively in the team environment, collaborating with peers and sharing knowledge & skills to achieve team goals and objectives.
- Identify and escalate opportunities for continuous improvement in processes.
About you
- Certificate IV in General Insurance and/or Tier 2 qualifications (desirable).
- General understanding of the intermediated insurance industry.
- Demonstrated experience in an underwriting or similar claim’s role, with property insurance/industry experience (highly desirable).
- Fair understanding of underwriting or claims principles, insurance legislation, and current market trends.
- High level attention to detail with excellent analytical and problem-solving abilities.
- Proactive attitude and willingness to learn.
- Sound knowledge of Microsoft Office Suite.
Why Us?
We value our team and strive to provide a comprehensive range of benefits and opportunities to support your personal and professional growth. Here's what you can expect when you join us:
- Competitive remuneration + an annual incentive program.
- A hybrid working model.
- A collaborative, supportive, and innovative team.
- Paid volunteer leave and birthday leave.
- Access to discounted insurance products.
- Employee Assistance Program.
If you’re ready to embark on an exciting journey with Proplab, where you’ll be part of a thriving team and contribute to our success story, we invite you to apply today
Role TypeCompany OverviewEnvest is a private, entrepreneurial insurance investment and distribution business. We invest in and support innovative, best-in-class insurance and financial services businesses to achieve their growth objectives. We are constantly on the lookout for merger and acquisition opportunities, as well as seeking young entrepreneurs willing to back themselves and their business. We have a great track record of incubating start-ups, often by giving individuals the confidence to create their own business.
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