Maintenance Controller

Who we are:

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We are an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

We have a strong company culture that values our people and are proud to present you with this opportunity to join our team. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. 

Who we’re looking for:

The primary focus of a Maintenance Controller is to effectively and efficiently manage the maintenance programs of FleetPartners customers/accounts.  In particular the Maintenance Controller is to have a strong focus on cost control/cost reduction and reliability whilst providing excellent customer service. Ensuring maintenance is carried out in accordance with FleetPartners service, repair and warranty guidelines without compromise to safety.

Our Promise

FleetPartners Group is an equal opportunities employer; therefore, all qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What you’ll be doing:

• Lead key customer/key account Maintenance programs
• Deliver outstanding customer service outcomes to all stakeholders
• Complete and provide key customers reporting as needed
• Reconciliation of issued work authorities
• Delivery of Maintenance Services as outlined in Maintenance policy/procedures
• Provide authorisation and management of repairs and maintenance to ensure the vehicle is returned to operational in the quickest and most cost-effective timeframe possible
• Product Diagnostics in collaboration with suppliers
• Provide expertise as a Maintenance SME for Commercial vehicles
• Maintain Data Integrity within the ERP by ensuring all maintenance coding is completed in accordance with policy
• Manage Maintenance Inclusions/Exclusions ensuring customers are informed of charges
• Maintain good relationships and communicate with key Account Managers
• Collaborate and participate in team activities to improve the delivery of services
• Provide support to the business by participating in initiatives and projects as required
• Other duties as required

Essential

• Trade qualified in motor mechanics or similar

• Moderate to advanced computer skills specifically in excel
• Excel – moderate to advanced
• Problem solving skills
• Highly analytical - analysing information
• Build rapport with various stakeholders, relationship management skills

 Desired

• Experience in a SME related role
• Experience in a similar role prior experience with case management
• Understanding of Maintenance & Reliability basic practices
• Understanding of quality tools such as Failure Modes Effects Analysis and Root Cause Analysis

• We are always developing our benefits for our staff, this includes up to 27 days annual leave, flu jabs, corporate discounts and hybrid working arrangements.
• We like to see our team grow, develop and succeed at FleetPartners; therefore, we pride ourselves with providing promotion and secondment opportunities.
• We like our team to enjoy their working environment and culture, we do this by quarterly recognition awards, office/ external events and by celebrating our core C-A-R-E values.

Next Steps

If you are successful in your application, then we will be in touch with you soon.

Offer of employment with FleetPartners Group is conditioned upon the successful completion of a background check, subject to applicable laws and regulations.

Awards

Top 101 Australian Workplaces for Women 2024

Certified carbon neutral fleet organisation

WGEA Employer of Choice for Gender Equality

Work180 Endorsed Employer for Women

Supply Nation member