Client Advisor

Are you looking for a job that truly makes a difference in the lives of others? Join Benetas and be a part of our mission to help older Victorians live their best lives.

We’re looking for a Client Advisor (Case Manager)you will be based out of our Bendigo Office reporting to the Operations Team Leader. Your focus will be to develop a positive client experience in collaboration with the Rural North West Community Health and Care Team.

A typical day will have you:

• Assist clients in understanding the requirements of their package and the choices available to them.
• Coordinate all services and supports in line with client requirements and needs.
• Undertake client intake and assessments, including care planning, monitoring and regular reviews.
• Provide a strength based and person centred approach to ensure client’s independence is maintained.
• Guarantee all services delivered are consistent with the funding, guidelines and contracted requirements.
• Comprehensive documentation; case notes, care plans, correspondence and referrals
• Forward thinking and planning to maintain and prioritise adequate allocation of resources.
• Implement best practice quality models of assessment, care plan development, implementation and review.
• Actively promote and refer clients to Benetas services

We’re looking for someone with:

• Tertiary qualifications in allied health or social services-related discipline or related experience
• Demonstrable experience in case management of government-funded packages, community resources, and relevant legislation in the provision of aged care services
• A proven ability to take a holistic approach to client needs and service delivery 
• Exceptional interpersonal and communication skills to demonstrate empathy and understanding to older clients and their families
• A positive and proactive approach to working collaboratively within a team and the broader community
• An understanding of the issues experienced by aged care clients and their carers in the home and the differing social, spiritual and cultural needs of clients
• The ability to use initiative and work under pressure
• Competency in Microsoft Word and Excel programs

Why work with us? 

• Permanent, full-time
• Being part of a trusted team within a supportive community
• Not-for-profit salary packaging for $15,800 per year for general bills and expenses, plus an additional $2,500 for meals and entertainment - offering you more take home pay with less tax
• A proven history of internal career progression and opportunities for you to move within Benetas so your story with us continues
• Paid training hours to build your skills

Interested in applying:

We are proud to provide an inclusive workplace - with a diverse workforce that reflects the client base .We respect and value differences and encourage people of all ages and backgrounds to apply. Click apply now or call Sharee Kalonihea on 5428 0368 for a confidential discussion.

Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

The successful candidate will need to undertake a police check, provide proof of immunisation for 2024 flu, and proof of valid rights to live and work in Australia. We are unable to provide sponsorship at this stage.

What do we do? We care – in a big way

We make a difference - We have been caring for older Victorians for over 70 years, providing a safe and supportive services that cater for all.

Benetas is a leading not-for-profit organisation dedicated to actively working with older Victorians, their friends and carers through a range of residential aged care, primary care and in-home services – all across Victoria. By working with our values in mind – Respect, Responsibility, Community, and Spirit, we are able to care for and celebrate every client and resident for being the incredible individual that they are. Not only do we celebrate our residents, but we celebrate each other.

Have meaningful career with Benetas where the work that you do will really matter. Should you apply? It is a yes from us

Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.