ICT Service Delivery Manager
Vor 5 Tagen
Broadmeadow, Newcastle, Maitland & Hunter NSW
Management (Information & Communication Technology)
Full time
Add expected salary to your profile for insights
ICT Service Delivery Manager
About ARTC
Keeping Australia moving and growing our network for the future brings immense opportunities.
At ARTC (Australian Rail Track Corporation), we are one of the largest rail network owners in Australia. With more than 1,800 employees across 39 locations, we all work towards our common goal to link the nation and keep Australia moving.
As the rail industry undergoes significant transformation, we've invested billions of dollars to build, expand and modernise our network to get freight off the road and onto rail, and we're not stopping.
That's good for our customers, motorists, the environment, and communities.
About the Team
Safety & Systems enables our business to achieve its goals and objectives by providing targeted support, governance and advisory services across our organisation. We aim to provide a standardised, simplified and integrated approach to the way we do business.
Our core value comes from how our teams collaborate and partner with the business to deliver our support services. Success in our roles is achieved by influencing and innovating as well as listening and responding to the needs of the operating business units.
About the Opportunity
Responsible for overseeing end-user service delivery, ensuring ICT Support Services align with ARTC objectives. Collaborating closely with internal stakeholders and leaders for seamless service delivery and issue resolution and will act as primary contact and owner for operational and tactical issues related to the delivery of ICT services. With a customer-centric approach, lead and mentor an end-user support team ensuring a seamless positive user experience across the organisation.
About You
To ensure success in this position, applicants will be able to demonstrate:
Essential
- Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
- Information Technology Infrastructure Library (ITIL) exposure and/or certification.
- Extensive proven experience and successful in technology service delivery management, with a focus on user experience and service desk operations.
- Proven relationship building and influencing skills at all levels.
- Analytical skills to interpret data, great at problem-solving and ability to provide recommendations.
- Qualifications in Frontline Management to a diploma level or equivalent.
- Familiar with CISCO technologies.
- Experience in ServiceNow or similar ITIL based platforms.
What we offer
You will have access to a variety of benefits working with us, including but not limited to:
- Work on leading major projects as part of a long-term program of work
- Competitive remuneration
- Flexible working options available
- 24/7 Employee Assistance Program for all employees and their direct family members
- Numerous financial, lifestyle, health and wellbeing benefits Including salary sacrifice option of novated leasing, discounts and support programs
Our Organisation and Culture
We foster an inclusive, values led culture and embrace diversity in all forms. Together, our people build a respectful, fair, and flexible workplace and we thrive on creating an environment where your hard work and achievements are recognised.
We have an uncompromising commitment to your physical and mental health and safety. We want you to be with us for the long-term, so providing you with ongoing development opportunities is important to us. We rely on the diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented employees regardless of age, gender, disability, sexual orientation, religion, or cultural background.
At ARTC, we are proud to be an equal opportunity employer. We are committed to making a real difference for Australia's first peoples and encourage applications from people of Aboriginal and Torres Strait Islander descent. Come and join us at ARTC and experience belonging.
Apply Now
If this opportunity sounds like the challenge you have been looking for please apply online today. As part of the application process, you will be required to undergo pre-employment criminal history, reference and medical checks, including drug and alcohol testing. ARTC is a drug and alcohol-free working environment.
Applications close: 14th July 2024.
ARTC reserve the right to progress applications prior to the closing date.
We’re proud to be a vital part of the transport supply chain and the economic development of Australia.
We are unashamed champions of rail as a cost efficient, reliable, safe and responsible mode of transport.
Across five states we manage and maintain an 8,500km rail network.
We’ve invested billions of dollars to build, extend and upgrade our network to get freight off the road and onto rail. That’s good for business, motorists, the environment and communities.
Source: This is an extract from the company's own website.
We’re proud to be a vital part of the transport supply chain and the economic development of Australia.
We are unashamed champions of rail as a cost efficient, reliable, safe and responsible mode of transport.
Across five states we manage and maintain an 8,500km rail network.
We’ve invested billions of dollars to build, extend and upgrade our network to get freight off the road and onto rail. That’s good for business, motorists, the environment and communities.
Source: This is an extract from the company's own website.
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