Technical support Engineer

vor 4 Wochen

Sydney, Österreich Camco Technologies Vollzeit

Camco Technologies is the leading technology company in innovative terminal automation solutions and services. Since 1999, our systems empower marine and railway terminal operators to increase their performance and safety while reducing operating costs. Already 200+ terminal operators worldwide successfully optimized their gate, rail, crane and yard processes using our highly accurate OCR technology, robust kiosk systems and advanced software. Terminals of all types and sizes can employ our solutions to optimize their operations and improve their customer service level.

Hybrid role between Technical Support Engineer and Field Service Technician

After an internal training period, you will be part of the Support Team responsible for the technical support of our international customers:

On a daily basis, you will interact (via email and telephone) with terminal operators, maintenance personnel and technicians worldwide.

You will be responsible for the accurate administrative follow-up of customer inquiries.

You will resolve technical inquiries within the agreed timings and escalate further where needed.

You are a good listener who is able to identify customer needs. You feel comfortable further inquiring a customer to clearly identify the issues.

If you cannot resolve a customer inquiry yourself, you will discuss this internally, and provide customer feedback within the agreed timings. You take ownership of the customer inquiry and strive to come to result-driven solutions.

You independently and correctly perform corrective service interventions and maintenance preventive interventions at our customers in Brisbane.

You carry out your work assignments according to the predetermined standards and safety instructions.

You make a correct and complete report of your interventions.

Profile

Experience and/or degree in ICT/technical support.

Excellent knowledge of English.

Excellent communicator, diplomatic, result-driven, and customer-oriented.

You know how to prioritize, are well-organized and a good planner.

Your key skills are: customer-focused, problem-solver, result-driven, focused, communicative, eager to learn.

Offer

A challenging job in an international high-tech and steadily growing company (200+ employees)

Permanent contract with competitive salary package in function of experience

10%of base salary in superannuation

Annual performance review

10 days personal leave based on workhours

Compassionate leave 2 days

Community service leave

Family & domestic violence leave 5 days

Parental leave

Public holidays

You will be part of a growing international support team (25+ people).

You will be located in Brisbane, Australia.

Hybrid working remote support and field technician.

You will receive a specific training and continue your learning continuously through your colleagues.

basic training for 3 weeks in Belgium, HQ

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